Call Center Representative

4 weeks ago


Portland, United States ICONMA Full time

· The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

· A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

· Solicit sale of new or additional services or products.



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