Call Center Manager

3 weeks ago


Portland, United States Skill Demand Full time
Job DescriptionJob Description

Job Responsibilities:

Relationship Management: Establish and maintain strong relationships with clients. Research, gather, document, and validate client process flows and business rules to ensure accurate understanding and alignment.

Customer Communication: Act as the primary point of contact for customers, managing communication channels such as email, chat, and status calls. Proactively engage with customers to address concerns, provide updates, and conduct formal business reviews.

Process Optimization: Continuously analyze workflows to identify areas for improvement and implement strategies to enhance efficiency and effectiveness within the contact center.

Customer Advocacy: Foster a culture of customer advocacy within the organization. Develop initiatives focused on meeting and exceeding customer needs, thereby enhancing overall customer satisfaction and loyalty.

Strategic Planning: Develop frameworks and strategies for the successful implementation of client initiatives. Collaborate with cross-functional teams to design and execute client strategies that drive results and align with organizational goals.

Client Growth: Equip clients with the necessary tools and resources to support their growth objectives. Manage the specialized process of client development, providing guidance and support at each stage.

 

Qualifications:

Leadership Experience: Minimum of 3 years of experience in growing and leading successful teams within a contact center environment.

Customer Service Skills: Demonstrated excellence in customer service through both written and verbal communication channels. Ability to effectively engage with customers and address their needs in a professional and timely manner.

Emotional Intelligence: Strong emotional intelligence and interpersonal skills, with the ability to empathize with customers and team members alike. Capable of navigating complex interpersonal dynamics and resolving conflicts effectively.

Experience in the energy efficiency sector or related industries would be advantageous, but not mandatory. The ideal candidate should be adaptable, results-driven, and passionate about delivering exceptional customer experiences


  • Call Center Director

    3 weeks ago


    Portland, United States BRIX Recruiting Partners Full time

    Job DescriptionJob DescriptionCompany Overview: This is an exterior remodeling company servicing the Northwest What is Being Offered: Flexible compensation, base + bonusFull benefitsPTO & 401K with matchRelocation assistanceWhat The Position is About:Oversee the call center staff including the call center manager, supervisors, and agentsCreate and manage...


  • Portland, United States BizTek People, Inc. | APA International Placement Consultants Full time

    Job DescriptionJob DescriptionOverviewCall center project management involves the planning, coordination, and execution of tasks and resources within the customer service and call center environment. It encompasses various aspects such as workforce management, performance monitoring, and continuous improvement. Experience with Genesys Cloud and/or telephony...

  • Center Staff On-Call

    9 hours ago


    Portland, Oregon, United States Meals on Wheels Full time

    Join the Movement Make a Difference with Meals on Wheels PeopleJoin Meals on Wheels People, a community-founded organization with a 50-year legacy. We've been a lifeline for thousands of older adults in the Portland Metro Area, providing independence through weekly meal delivery and social connections. Our vibrant culture thrives on integrity, commitment,...


  • Portland, United States Kroger Full time

    Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion...


  • Portland, United States American Automobile Association Full time

    Call Center Representative - Roadside Assistance As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard,...

  • Shelter Attendant

    6 days ago


    Portland, United States City of Portland, ME Full time

    SHELTER ATTENDANT (ON CALL) Health and Human Services Department - Homeless Services Center - Social Services Division - The Homeless Services Center is searching for per diem/on-call shelter attendants. Schedules will vary. Availability to work a combination of nights, days, weekends, and holidays is desired. Duties include; welcoming homeless men and...


  • Portland, United States Meals on Wheels Part time

    Join the Movement! Make a Difference with Meals on Wheels People!Join Meals on Wheels People, a community-founded organization with a 50-year legacy. We've been a lifeline for thousands of older adults in the Portland Metro Area, providing independence through weekly meal delivery and social connections. Our vibrant culture thrives on integrity, commitment,...


  • Portland, United States Skill Demand Full time

    Job DescriptionJob DescriptionJob Title: Contact Center RepresentativeLocation: Portland, OR Metro Area (Hybrid Position – Monday & Friday Remote, Tuesday-Thursday In-Office)Job Type: Full-Time Job Description:In this role, you will be responsible for providing exceptional customer service, processing transactions, and supporting various internal teams to...


  • Portland, United States Skill Demand Full time

    Job DescriptionJob DescriptionJob Title: Contact Center RepresentativeLocation: Portland, OR Metro Area (Hybrid Position – Monday & Friday Remote, Tuesday-Thursday In-Office)Job Type: Full-TimeJob Description:In this role, you will be responsible for providing exceptional customer service, processing transactions, and supporting various internal teams to...

  • Hospitalist On call

    3 weeks ago


    Portland, Oregon, United States Providence Full time

    Providence Medical Group is actively seeking an on-call Hospitalist to join Providence Willamette Falls Medical Center. This role offers the flexibility to choose shifts, making it an ideal fit for those seeking a highly adaptable schedule or aiming to gain valuable Hospitalist experience. Step into a rewarding position within an outstanding organization,...


  • Portland, United States Maine Medical Center Full time

    Summary This position reports to Brighton Medical Center and answers calls for patients at Maine Medical Center. Schedule is Sunday - Monday 7:00am -3:30pm, additional 4-hour shift is flexible. Position Summary Facilitates quality customer service for patients, patient's family, and support staff for all nutritional needs. Responsible for coordinating...


  • Portland, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...


  • Portland, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...


  • Portland, United States Beacon Systems Full time

    Beacon Systems is looking for a senior-level call center project manager for a position starting ASAP in Portland, OR. 2 days per week on-site is required.Description: Senior Project Manger for Call Center Cloud Software ImplementationCall center project management involves the planning, coordination, and execution of tasks and resources within the customer...

  • Housekeeper (On-Call)

    3 weeks ago


    Portland, United States Shriners Children's Full time

    Company Overview:Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our...


  • Portland, United States Martins Point Health Care Full time

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an...


  • Portland, United States Rent-A-Center Full time

    Rent-A-Center - 16353 Se Division St Unit #128 [Department Supervisor] As a Credit Assistant Manager at Rent-A-Center, you'll: Positively impact customer growth and revenue; Ensure store credit is maintained through sales activities, account management while providing total customer satisfaction; Maintain accurate records of customer account activity;...


  • Portland, United States Portland Recovery Community Center Full time

    Job DescriptionJob DescriptionSalary: $22Position Summary: The Peer Support Coordinator is responsible for overseeing direct peer volunteers who provide daily support at Sanford Recovery Community Center (SRCC), including telephone recovery support and recovery coaching.  The Peer Support Coordinator helps assure a safe and welcoming environment that...


  • Portland, United States First Call Temporary Services Full time

    Job DescriptionJob DescriptionFirst Call Staffing is looking for several safety oriented, experienced Production Control Technicians to start immediately!*DAY SHIFT 5:00AM - 5:00PM MONDAY - FRIDAY*MUST HAVE 2+ YEARS OF EXPERIENCEJob Requirements: The successful candidate demonstrates basic reading, writing and basic math skills, has the ability to work in an...


  • Portland, United States First Call Temporary Services Full time

    First Call Staffing is looking for several safety oriented, experienced Production Control Technicians to start immediately! *DAY SHIFT 5am - 5pm (Mon-Fri)*Overtime may be required on Saturdays Job Requirements: The successful candidate demonstrates basic reading, writing and basic math skills, has the ability to work in an environment with constant...