Customer Relations Mail Clerk

2 months ago


Fort Worth, United States Colonial Savings Full time

The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.

Responsibilities include:

  • Receive incoming mail including USPS, FedEx, UPS, etc.
  • Sort incoming mail
  • Identify mail to corresponding loan number in servicing system
  • Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
  • Identifies documents received and forwards to proper departments
  • Separate mail and deliver to appropriate staff within Mortgage Servicing
  • Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Report any issues related to mail or scanning to management
  • Participate in special projects and other duties as assigned

Requirements:

  • 1+ years of Mail Room experience
  • Familiarity with Mortgage Servicing documents
  • MSP (mortgage servicing system) experience preferred
  • Data entry and 10 key
  • Customer service oriented
  • Strong communications skills
  • Filing and researching skills
  • Strong attention to detail
  • Proficient computer skills
  • Ability to work at a fast pace and maintain accuracy

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285



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