GSOC Senior Security Manager

Job Description:

The Global Security Operations Center (GSOC) Senior Security Manager is a key leadership role within Fidelity’s Global Security team. This role is responsible for supporting and leading the GSOC teams through strategic, technical, and operational objectives and coordinating crisis situations that impact our associates, business units and physical locations.  The GSOC Senior Security Manager will use their leadership and knowledge of people, operations, systems, intelligence gathering and analysis, crisis/incident management, and Fidelity business units to help build and deliver a security plan of action and to make sure that operational teams are performing effectively. This role is instrumental in driving technical and procedural solutions for the GSOC that are thoughtful, innovative, and contribute to the safety and security of Fidelity associates, business units and locations throughout the world.

Job Responsibilities:

• Applies advanced knowledge and experience to coordinate and oversee multiple activities within Security Operations, including the delivery and implementation of the Visual Command Center, asset protection, risk evaluation, response, investigation support, cost-effective life safety monitoring and crisis management services, supporting the functions in all of Global Security and Investigations.
• As a people manager to entry level and team leads, possesses in depth knowledge of team responsibilities and resources, and identifies performance measures that are key to individual and team success.
• Ensures staffing levels meet operational needs and develops training appropriate for the specialist and team lead role.
• Evaluates teams use of various physical security systems and best practices using a data driven approach.  Areas of evaluation include visual command center alerts, geo-fencing alerts, access control, video management, life-safety, communication skills on the phone and radio, proper use of mass-notification systems to facilitate the response to potential security/safety events. and incident and event reporting.
• Promotes a culture where employee wellness and professional development are critical to maintaining a skilled and motivated workforce.
• Required to problem solve in complex and time sensitive circumstances to ensure a safe and secure associate work environment and to prevent or reduce impact to business operations.
• Provides analysis of incident and event data to ensure reporting is accurate, timely and relevant. 
• Makes operational decisions based on current physical security and risk analysis best practices.
• Responsible to monitor use of technical resources and where needed escalate to and assist technology team with system troubleshooting.
• Provides guidance to site/branch leadership during incident/crisis response.  
• Leads projects that meet both technical and non-technical operational objectives, enhances team efficiency and addresses identified gaps.
• Required to act as event director or communications manager on incident bridge calls to enable business decision making and deliver incident communication to associates.
• Manage and address situations of a stressful or sensitive nature, while maintaining Fidelity’s confidentiality and information security practices.
• Collaborate with stakeholders to ensure technical solutions, workflows, and processes for the Global Security Operations Center are thoughtful, innovative, efficient, and forward-looking.

Qualifications:

• Integrity and professionalism
• Bachelor’s Degree
• 5\u002B years of security, law enforcement, emergency services, military, or other relevant experience
• Previous experience working in and leading personnel in a Global Security Operations Center (GSOC), or similar command center environment.
• A positive attitude with excellent verbal and written communication skills
• Experience directly managing people or leading a team.
• Experience triaging and escalating Workplace Safety issues. 
• Broad knowledge of and experience with open-source intelligence gathering, analysis, and reporting best practices
• Basic experience configuring/administrating technical security systems such as access control, alarm/video monitoring platforms and other data capturing systems.
• Proficiency in Microsoft Office programs (Word, Excel, SharePoint, Office 365)
• Basic project management experience
• Experience in crisis and incident response, focusing on the ability to maintain a calm and efficient response in high-pressure settings.
• Ability to interact with staff at all levels in a high pressure and fast paced environment.
• Ability to work in a flexible scheduling environment (nights, weekends, and holidays) as operational needs dictate.

This position will be based in Smithfield RI or Merrimack NH and will report to the Director of the Global Security Operations Center.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.