Client Services Specialist
1 month ago
What are we looking for in our Client Services Specialist?
The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Client Services Specialist near Indianapolis, IN
Responsibilities:
- Plan and manage enterprise-level support and service activities for company products and services.
- Ensure service quality and operational performance meet or exceed program and delivery standards.
- Develop and maintain strong relationships with clients.
- Understand client business operations and product installations to effectively identify service needs.
- Act as the single point of contact for clients, coordinating the resolution of service incidents and escalating technical issues as necessary.
- Identify and implement proactive service and support mechanisms to reduce client downtime and support costs.
- Identify and pursue opportunities for expanding the support business based on client needs and feedback.
Qualifications:
- Bachelor's degree in a related field or equivalent experience.
- Proven experience in enterprise-level support and service management.
- Strong client relationship and account management skills.
- Excellent problem-solving and incident resolution abilities.
- Effective communication and collaboration skills.
Additional Details:
- Onsite position
- Position type: 12 months contract opportunity
- Pay rate: $24-$25/hr depending on experience
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