Client Services Specialist

4 weeks ago


Indianapolis, United States Russell Tobin Full time
Job DescriptionJob Description

The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Client Services Specialist near Indianapolis, IN

Responsibilities:

  • Plan and manage enterprise-level support and service activities for company products and services.
  • Ensure service quality and operational performance meet or exceed program and delivery standards.
  • Develop and maintain strong relationships with clients.
  • Understand client business operations and product installations to effectively identify service needs.
  • Act as the single point of contact for clients, coordinating the resolution of service incidents and escalating technical issues as necessary.
  • Identify and implement proactive service and support mechanisms to reduce client downtime and support costs.
  • Identify and pursue opportunities for expanding the support business based on client needs and feedback.

Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • Proven experience in enterprise-level support and service management.
  • Strong client relationship and account management skills.
  • Excellent problem-solving and incident resolution abilities.
  • Effective communication and collaboration skills.

Additional Details:

  • Onsite position
  • Position type: 12 months contract opportunity
  • Pay rate: $24-$25/hr depending on experience

#CB
#LI-RA1Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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