Customer Service Representative

4 weeks ago


Reston, United States Quantum Financial Technologies Full time

About the Company

Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.



Key Responsibilities

  • Provide excellent customer service to all customers and adhere to department service level requirements
  • Ensure privacy of customer information by adhering to Quantum’s verification standards
  • Conduct research, follow-up on customer requests and input adequate notation for all customer related communications
  • Provide customers with accurate and precise information in response to their requests
  • Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
  • Perform continuous outreach to established customers, with a focus on customer retention
  • Collaborate with multiple departments to address customer requests
  • Prepare contracts and other legally binding documents for execution by our customers


Qualifications (Knowledge/Skills/Abilities/Experience)

  • Ability to learn and adapt in a fast paced and remote environment
  • Excellent problem solving skills and an ability to think outside the box
  • Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
  • Open to procedural changes
  • Must possess excellent communication skills (verbal and written)
  • Must be an adept multitasker and demonstrate the ability to manage competing priorities
  • Preferred experience in financial services product knowledge
  • Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software
  • Bilingual (English/Spanish) required
  • 3+ years experience in a Customer Service role
  • Must be able to work flexible hours and willing to perform different tasks as assigned
  • Suggested Hours: 9:30am-6:30pm Monday-Friday
  • Hybrid in office/remote



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