On-Site Service Delivery Manager
4 weeks ago
Title: Service Delivery Manager
Duration: Multi-year ongoing contract (Benefits/PTO included)
Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA
Must Have:
· Bachelor’s degree required with at least 5 years of overall work experience
· 3 years of direct, onsite supervision / management experience of a team greater than 10 people
· Experience in coaching and mentorship, especially of early-career individuals
· Proven ability to work with multiple stakeholders, drive consensus, and report on team progress
· Experience building client relationships and creating a good communication structure to gather feedback
· Experience and comfort with MacOS and Google Workplace
· A collegial spirit and ability to work in a highly collaborative and open work environment (both physically and culturally). Experience improving team morale
· Experience creating SOPs, training documents, and/or onboarding plans
· Experience interviewing and hiring team members, as well as putting people on performance improvement plans
· Experience creating schedules
Position Summary:
Insight Global is seeking a Service Delivery Manager (SDM) to serve as an on-site leader for our client in Pittsburgh. The SDM is responsible for the day-to-day management of a team of Insight Global contractors placed at our client's site and serves as the single point-of-contact for client and project leadership. Working alongside a second SDM, this individual will leverage internal tools to review, improve, and implement new and existing processes; identify, monitor, and report on KPIs and SLAs; and support the on-site team to ensure client satisfaction and program success.
This role will manage a team of around 25 individuals who are conducting a large-scale research study. The team is primarily based in Pittsburgh but also includes team members that will travel throughout the country.
Day-to-Day Team Management and Morale
o Organize and attend daily and weekly team stand-up and planning meetings
o Create and monitor team coverage schedule to meet program and study needs
o Serve as an escalation point and resource for team
o Coaching and mentoring team members on professionalism
o Collaborate with Insight Global Account Manager and client leadership to plan team morale events each quarter
· Performance Management and Professional Development
o Collaborate with client leadership to gather information on team performance
o Conduct monthly 1:1s with all team members; ensure the feedback is provided in a timely manner and performance issues are quickly remedied; support and track continuous improvement goals; create and monitor performance improvement plans as necessary
o Conduct annual performance reviews with all team members; collaborate with team members to develop continuous improvement goals
Hiring and Onboarding
o Collaborate with client leadership to determine program needs including: writing and regularly reviewing job descriptions; regularly reviewing headcount and resource needs
o Partner with Insight Global Account Manager to conduct interviews with candidates to determine offer eligibility and program fit
o Coordinate with incoming team members prior to their start date
o Coordinate with leadership on provisioning, equipment distribution, badging, and access
o Develop and monitor onboarding plans and activities for new team members
· KPIs / SLAs
o Work with client leadership to regularly evaluate existing and identify new KPIs / SLAs
Compensation: $50.00-55.00/HR
-
On-Site Service Delivery Manager
3 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: · Bachelor’s degree required with at least 5 years of overall work experience · 3 years of direct, onsite supervision / management experience of a team...
-
On-Site Service Delivery Manager
3 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA The following information provides an overview of the skills, qualities, and qualifications needed for this role. Must Have: · Bachelor’s degree required with at least...
-
On-Site Service Delivery Manager
2 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: · Bachelor’s degree required with at least 5 years of overall work experience · 3 years of direct, onsite supervision / management experience of a team...
-
On-Site Service Delivery Manager
1 month ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: Bachelors degree required with at least 5 years of overall work experience 3 years of direct, onsite supervision / management experience of a team greater than...
-
On-Site Service Delivery Manager
4 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery ManagerDuration: Multi-year ongoing contract (Benefits/PTO included)Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PAMust Have:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater...
-
On-Site Service Delivery Manager
1 week ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: Bachelors degree required with at least 5 years of overall work experience 3 years of direct, onsite supervision / management experience of a team greater than...
-
On-Site Service Delivery Manager
3 hours ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: · Bachelor’s degree required with at least 5 years of overall work experience · 3 years of direct, onsite supervision / management experience of a team...
-
On-Site Service Delivery Manager
2 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery ManagerDuration: Multi-year ongoing contract (Benefits/PTO included)Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PAMust Have:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater...
-
On-Call Technician
2 months ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
On-Call Technician
2 weeks ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
On-Call Technician
2 days ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
Service Delivery Manager
4 weeks ago
Pittsburgh, United States Insight Global Full timePosition: Service Delivery Manager Location: On-site, Strip District (15222)Duration: Long term contract (2+ years, plus extensions)Requirements:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater than 10 people· Experience in coaching and...
-
Service Delivery Manager
2 weeks ago
Pittsburgh, United States Insight Global Full timePosition: Service Delivery Manager Location: On-site, Strip District (15222)Duration: Long term contract (2+ years, plus extensions)Requirements:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater than 10 people· Experience in coaching and...
-
Service Delivery Manager
1 month ago
Pittsburgh, United States Insight Global Full timePosition: Service Delivery Manager Location: On-site, Strip District (15222)Duration: Long term contract (2+ years, plus extensions)Requirements:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater than 10 people· Experience in coaching and...
-
On-Call Technician
2 months ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
On-Call Technician
15 hours ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
On-Call Technician
1 week ago
Pittsburgh, United States Geeks on Site Full timeJob DescriptionJob DescriptionGEEKS ON SITE Our Company We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.The On-Call Technician is responsible,...
-
Site / Center Manager
2 weeks ago
Pittsburgh, United States Equus Full timeCompany Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description...
-
Delivery Driver/Sorter-Pittsburgh
3 weeks ago
Pittsburgh, United States 1st Choice Delivery Full timeJob DescriptionJob Description1st Choice Delivery is one of the largest final mile providers. Our delivery drivers are critical to our company's success, and as such we look for people who enjoy driving, have driving experience and maintain a clean driving record. In addition to the ability to drive, we are looking for loyal drivers who can be on time...
-
Pittsburgh, United States Allegro Home Delivery Full timeAbout the job Independent Contractor Furniture Delivery Driver/Installer Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. Allegro Home Delivery is looking for an Owner Operator/Independent Service Provider Driving Team for appliance delivery routes with complex hook up, in and around the area....
