Service Delivery Manager
3 weeks ago
Position: Service Delivery Manager
Location: On-site, Strip District (15222)
Duration: Long term contract (2+ years, plus extensions)
Requirements:
· Bachelor’s degree required with at least 5 years of overall work experience
· 3 years of direct, onsite supervision / management experience of a team greater than 10 people
· Experience in coaching and mentorship, especially of early-career individuals
· Proven ability to work with multiple stakeholders, drive consensus, and report on team progress
· Experience building client relationships and creating a good communication structure to gather feedback
· Experience and comfort with MacOS and Google Workplace
· A collegial spirit and ability to work in a highly collaborative and open work environment (both physically and culturally). Experience improving team morale
· Experience creating SOPs, training documents, and/or onboarding plans
· Experience interviewing and hiring team members
Day to Day:
This role will manage a team of around 25 individuals who are conducting a large-scale research study. The team is primarily based in Pittsburgh but also includes team members that will travel throughout the country.
Day-to-Day Team Management and Morale
o Organize and attend daily and weekly team stand-up and planning meetings
o Create and monitor team coverage schedule to meet program and study needs
o Serve as an escalation point and resource for team
o Coaching and mentoring team members on professionalism
o Collaborate with Insight Global Account Manager and client leadership to plan team morale events each quarter
Performance Management and Professional Development
o Collaborate with client leadership to gather information on team performance
o Conduct monthly 1:1s with all team members; ensure the feedback is provided in a timely manner and performance issues are quickly remedied; support and track continuous improvement goals; create and monitor performance improvement plans as necessary
o Conduct annual performance reviews with all team members; collaborate with team members to develop continuous improvement goals
o Collaborate with Insight Global Account Manager on promotions and pay increases, as available
Process Implementation and Project Management
o Collaborate with peer SDM to leverage internal tools and develop, manage, and monitor processes to support on site team (PTO/OT, scheduling, performance tracking and management, etc.)
o Develop a close, working relationship with client leadership. The SDM will collaborate with client program manager(s) to ensure the success of the study, create new and novel solutions for problems, and support the team
o Help team create and update documentation such as SOPs, runbooks, etc.
Hiring and Onboarding
o Collaborate with client leadership to determine program needs including: writing and regularly reviewing job descriptions; regularly reviewing headcount and resource needs
o Partner with Insight Global Account Manager to conduct interviews with candidates to determine offer eligibility and program fit
o Coordinate with incoming team members prior to their start date
o Coordinate with RLR leadership on provisioning, equipment distribution, badging, and lab access
o Develop and monitor onboarding plans and activities for new team members
KPIs / SLAs
o Work with client leadership to regularly evaluate existing and identify new KPIs / SLAs
o Collaborate with the peer SDM to report on team and program progress bi-weekly and quarterly to Insight Global Account Manager and Evergreen Program Manager
Compensation:
$53/hr to $57/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
-
Pittsburgh, United States Allegro Home Delivery Full timeAbout the job Independent Contractor Furniture Delivery Driver/Installer Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. Allegro Home Delivery is looking for an Owner Operator/Independent Service Provider Driving Team for appliance delivery routes with complex hook up, in and around the area....
-
Delivery Driver/Sorter-Pittsburgh
3 days ago
Pittsburgh, United States 1st Choice Delivery Full timeJob DescriptionJob Description1st Choice Delivery is one of the largest final mile providers. Our delivery drivers are critical to our company's success, and as such we look for people who enjoy driving, have driving experience and maintain a clean driving record. In addition to the ability to drive, we are looking for loyal drivers who can be on time...
-
Pittsburgh, Pennsylvania, United States Allegro Home Delivery Full timeAbout the jobIndependent Contractor Furniture Delivery Driver/InstallerAllegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. Allegro Home Delivery is looking for an Owner Operator/Independent Service Provider Driving Team for appliance delivery routes with complex hook up, in and around the area. Appliances...
-
Pittsburgh, United States Allegro Home Delivery Full timeJob DescriptionJob DescriptionAbout the jobIndependent Contractor Furniture Delivery Driver/InstallerAllegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. Allegro Home Delivery is looking for an Owner Operator/Independent Service Provider Driving Team for appliance delivery routes with complex hook up, in...
-
On-Site Service Delivery Manager
4 days ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: · Bachelor’s degree required with at least 5 years of overall work experience · 3 years of direct, onsite supervision / management experience of a team...
-
On-Site Service Delivery Manager
1 week ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA The following information provides an overview of the skills, qualities, and qualifications needed for this role. Must Have: · Bachelor’s degree required with at least...
-
On-Site Service Delivery Manager
2 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery ManagerDuration: Multi-year ongoing contract (Benefits/PTO included)Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PAMust Have:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater...
-
On-Site Service Delivery Manager
3 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: Bachelors degree required with at least 5 years of overall work experience 3 years of direct, onsite supervision / management experience of a team greater than...
-
On-Site Service Delivery Manager
1 day ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery Manager Duration: Multi-year ongoing contract (Benefits/PTO included) Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PA Must Have: · Bachelor’s degree required with at least 5 years of overall work experience · 3 years of direct, onsite supervision / management experience of a team...
-
On-Site Service Delivery Manager
2 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery ManagerDuration: Multi-year ongoing contract (Benefits/PTO included)Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PAMust Have:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater...
-
On-Site Service Delivery Manager
3 weeks ago
Pittsburgh, United States Insight Global Full timeTitle: Service Delivery ManagerDuration: Multi-year ongoing contract (Benefits/PTO included)Location: ON-SITE, 5x per week - 0 flexibility. Strip District, near Downtown Pittsburgh, PAMust Have:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater...
-
Service Delivery Manager
11 hours ago
Pittsburgh, United States Insight Global Full timePosition: Service Delivery Manager Location: On-site, Strip District (15222)Duration: Long term contract (2+ years, plus extensions)Requirements:· Bachelor’s degree required with at least 5 years of overall work experience· 3 years of direct, onsite supervision / management experience of a team greater than 10 people· Experience in coaching and...
-
Warehouse Manager
3 days ago
Pittsburgh, United States Service Logic Full timeHeadquartered in Charlotte, North Carolina, Service Logic is the largest privately held Energy and HVAC/Mechanical company in the United States. Our integrated services optimize energy efficiency, comfort, productivity, health and safety for more than 25,000 clients nationwide and over 500 million square feet of commercial, industrial and institutional real...
-
IT Service Manager
1 week ago
Pittsburgh, United States Della Infotech Inc. Full timeJob DescriptionJob DescriptionThis will be a hybrid position, 3 days in office, 2 remote. Duration is 6 months.This position coordinates the activities of the regional members of the IT service desk and PC client field engineer support functions. This includes monitoring and oversight of submitted IT incidents, service requests and potential escalations. ...
-
Technical Delivery Manager
4 days ago
Pittsburgh, United States Smart IT Frame Full timeKey responsibilities • 10+ years of experience executing large programs. • Collaborate with business stakeholder and business analysts to understand requirements • Translate to technical requirements, design the solutions, and lead the team to implement the solutions. • Provide technical guidance and ensure quality delivery of the product. •...
-
Technical Delivery Manager
1 week ago
Pittsburgh, United States Smart IT Frame LLC Full timeKey responsibilities• 10+ years of experience executing large programs.• Collaborate with business stakeholder and business analysts to understand requirements• Translate to technical requirements, design the solutions, and lead the team to implement the solutions.• Provide technical guidance and ensure quality delivery of the product.• Experience...
-
Technical Delivery Manager
1 week ago
Pittsburgh, United States Smart IT Frame LLC Full timeKey responsibilities• 10+ years of experience executing large programs.• Collaborate with business stakeholder and business analysts to understand requirements• Translate to technical requirements, design the solutions, and lead the team to implement the solutions.• Provide technical guidance and ensure quality delivery of the product.• Experience...
-
Technical Delivery Manager
6 days ago
Pittsburgh, United States Smart IT Frame Full timeKey responsibilities 10+ years of experience executing large programs. Collaborate with business stakeholder and business analysts to understand requirements Translate to technical requirements, design the solutions, and lead the team to implement the solutions. Provide technical guidance and ensure quality delivery of the product. Experience leading...
-
Project Delivery Lead, PMO
4 days ago
Pittsburgh, United States TruSummit Solutions, LLC Full timeWHO WE ARETruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. Our teams empower and educate our clients on the value and capabilities of Enterprise Applications with a major focus on Platform as a Service (PaaS). Through strategic consulting and business process modeling,...
-
Technical Delivery Manager
7 days ago
Pittsburgh, United States Smart IT Frame Full timeKey responsibilities Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. • 10+ years of experience executing large programs. • Collaborate with business stakeholder and business analysts to understand requirements • Translate to technical requirements, design the solutions, and...
