Manager - Ambulatory Call Center
3 weeks ago
Manager-Ambulatory Call Center | Luminis Health
Join our dynamic team and become an integral part of our healthcare community
As a Manager in Patient Access Support Services (PASS), you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference in patient care.
Here's what you can look forward to:
Leadership Development:
- Provide on-the-job training and cross-training for office staff.
- Participate in the development of the in-service program to enhance employee performance.
Clinical Expertise:
- Act as a resource for clinical information and appropriate scheduling.
- Stay updated on departmental and organizational issues to ensure efficient operations.
Team Supervision:
- Monitor staff performance and ensure compliance with regulations.
- Supervise department staff, providing necessary resources for goal achievement.
Process Improvement:
- Identify problem areas and recommend corrective actions for improvement.
- Coordinate scheduling processes to ensure accuracy and resource management.
Customer Service Excellence:
- Resolve patient and insurance inquiries and technical communication issues.
- Promote positive workflow and lead team meetings to address any challenges.
Educational/Experience Requirements:
- High School diploma or equivalent; Associates Degree preferred.
- 2-4 years of customer service experience, ideally in healthcare.
- Strong leadership skills with at least one year of supervisory experience.
About Luminis Health:
Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George’s County, Calvert County, and Maryland’s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.
Luminis Health is an Equal Opportunity Employer (EOE)
-
Manager - Ambulatory Call Center
1 day ago
Annapolis, United States Luminis Health Full timeManager-Ambulatory Call Center | Luminis HealthJoin our dynamic team and become an integral part of our healthcare community!As a Manager in Patient Access Support Services (PASS), you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference in patient care.Here's what you can look forward to:Leadership...
-
Vice President of Ambulatory Surgical Center
5 days ago
Annapolis, United States Continuum Medical Staffing Full timeJob Description Job Description VP of Ambulatory Surgical Center RN / Infection Preventionist Director needed to support clinic. '.. Responsible for planning, developing, organizing, implementing, and evaluating ASC services and updating of policies and procedures related to ambulatory services and functions. Adopts and implements innovative nursing...
-
Vice President of Ambulatory Surgical Center
4 weeks ago
Annapolis, United States Continuum Medical Staffing Full timeJob DescriptionJob DescriptionVP of Ambulatory Surgical Center RN / Infection Preventionist Director needed to support clinic. '..Responsible for planning, developing, organizing, implementing, and evaluating ASC services and updating of policies and procedures related to ambulatory services and functions. Adopts and implements innovative nursing...
-
Temporary Call Center Representative
3 weeks ago
Annapolis, Maryland, United States State of Maryland - COMP Compliance Division Full timeIntroduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONAnnapolis, Maryland\r POSITION DUTIESThe...
-
Temporary Call Center Representative
3 weeks ago
Annapolis, Maryland, United States State of Maryland - COMP Revenue Administration Full timeIntroduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONAnnapolis, Maryland\r POSITION DUTIESDo you enjoy...
-
Engineering And Maintenance Manager
4 weeks ago
Annapolis, United States Luminis Health Full timeManager - Engineering & Maintenance | Luminis HealthLead with Impact! Join our team and play a pivotal role in maintaining a safe and efficient facility for patient care. As the Manager of Engineering/Maintenance, you'll have the opportunity to lead and guide our maintenance and plant engineering department, ensuring compliance with regulatory codes and...
-
Engineering And Maintenance Manager
3 weeks ago
Annapolis, United States Luminis Health Full timeManager - Engineering & Maintenance | Luminis HealthLead with Impact! Join our team and play a pivotal role in maintaining a safe and efficient facility for patient care. As the Manager of Engineering/Maintenance, you'll have the opportunity to lead and guide our maintenance and plant engineering department, ensuring compliance with regulatory codes and...
-
Otolaryngologist
5 days ago
Annapolis, United States Anne Arundel ENT & Facial Plastic Surgery Full timeThriving multi-provider private, general otolaryngology practice with emphasis in rhinology and voice seeking a board eligible/ certified ENT physician. Offices located in beautiful Annapolis and Severna Park, MD, waterfront communities about 30 miles from both Washington, DC and Baltimore, MD Full time otolaryngologist - generalist and laryngologist...
-
Otolaryngologist
7 days ago
Annapolis, Maryland, United States Anne Arundel ENT & Facial Plastic Surgery Full timeThriving multi-provider private, general otolaryngology practice with emphasis in rhinology and voice seeking a board eligible/ certified ENT physician. Offices located in beautiful Annapolis and Severna Park, MD, waterfront communities about 30 miles from both Washington, DC and Baltimore, MD Full time otolaryngologist - generalist and laryngologist...
-
Senior Director
2 weeks ago
Annapolis, United States Luminis Health Full timeSenior Director - Pharmacy - Luminis Health (Inpatient) - FTJob Summary:This position is responsible for developing and executing on inpatient and outpatient pharmacy services that are congruent with the mission, vision, values and strategic goals of Luminis Health System. The Senior Director of Pharmacy Services is responsible for the development and...
-
Center Director
3 weeks ago
Annapolis, United States Active Day Adult Day Care Full timeAs Center Director your responsibilities will include:Providing leadership in all areas of operations including person-centered care initiatives, personnel management, quality and safety, programming, community relations, and financial oversight. Gro Director, Management
-
Regional Director of Operations
2 weeks ago
Annapolis, United States Veritas Partners - Client Full timeAre you a clinical leader that has found you have a knack for Operations/Management? Ready to step back & step up into a VP of ASC role? Do you enjoy being on the road 50% of the time (Local to Maryland)? If you answered yes to these questions, we'd love to chat with you and learn more about this potential pairing.Our longtime client is seeing progressive...
-
Pre-Certification Specialist
4 days ago
Annapolis, United States Anne Arundel Urology PA Full timeJob DescriptionJob DescriptionDescription:* This is an in-office position*Our Billing Department is seeking an experienced Prior Authorization Specialist to perform in depth insurance and benefit investigations for complicated surgical cases. This position requires strong organizational skills, great attention to detail and the ability to multi-task. The...
-
Pre-Certification Specialist
2 weeks ago
Annapolis, United States Anne Arundel Urology Full timeJob Description Job Description Description: * This is an in-office position*Our Billing Department is seeking an experienced Prior Authorization Specialist to perform in depth insurance and benefit investigations for complicated surgical cases. This position requires strong organizational skills, great attention to detail and the ability to multi-task. The...
-
DJS Case Management Spec I Facility
3 weeks ago
Annapolis, Maryland, United States State of Maryland - DJS Green Ridge Youth Center Full timeIntroductionThis is a repost. Previous applicants should not reapply.\r GRADEASTD12\r LOCATION OF POSITIONThis is a Statewide recruitment.\r\r\rThis recruitment will be used to fill multiple vacancies throughout the State of Maryland as they become available at any of the below listed locations. Please specify on your application all Maryland counties where...
-
Orthopaedic Surgeon
4 weeks ago
Annapolis, Maryland, United States Anne Arundel Orthopaedic Surgeons Full timeAnne Arundel Orthopaedic Surgeons (AAOS) is seeking a Fellowship trained Foot & Ankle Surgeon to join our group in Annapolis Maryland. We are seeking a surgeon wishing to embark on an ownership track in a small to medium-sized group. AAOS presently is a group of 5 fellowship trained orthopaedic surgeons (sports medicine, knee and shoulder arthroscopy and...
-
Office Assistant
4 weeks ago
Annapolis, United States Luminis Health Full time**Position Objective**: The Office Assistant works in a ambulatory setting, performing an important variety of duties including: greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safe-keeping of patient medical records and contributing to smooth patient...
-
Life Safety Specialist
4 weeks ago
Annapolis, United States Luminis Health Full timeLife Safety Specialist | Luminis HealthEnhance Safety and Compliance! Join our team and contribute to creating a safe environment while ensuring compliance with regulatory codes. As a Life Safety Specialist, you'll play a vital role in supporting our Environment of Care efforts and developing sustainable safety processes.Here's why you should consider...
-
Advancement Services Officer
4 weeks ago
Annapolis, United States Luminis Health Full timeAdvancement Services Officer | Luminis HealthJoin our team and be a vital part of our Foundations department, where you'll gain valuable experience in finance and database management.Here are the key responsibilities and requirements:Foundation FinancesExecute the Foundation’s operating budget process.Track department expenses and reconcile to keep the...
-
Advancement Services Officer
3 weeks ago
Annapolis, United States Luminis Health Full timeAdvancement Services Officer | Luminis HealthJoin our team and be a vital part of our Foundations department, where you'll gain valuable experience in finance and database management.Here are the key responsibilities and requirements:Foundation FinancesExecute the Foundation’s operating budget process.Track department expenses and reconcile to keep the...