Application Support Analyst

2 weeks ago

Boston, United States Eliassen Group Full time

DUE TO CLIENT REQUIREMENTS, CANDIDATES MUST BE LOCAL TO THE NEW ENGLAND AREA (MA, NH, RI). RELOCATION CANDIDATES WILL NOT BE CONSIDERED.


We can facilitate w2 and C2C consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance

Rate: $50- $55/ hr. w2


The Application Support Analyst will be a member of the Transit Applications Team in the MBTA IT Department. The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle maintenance, known as Maintenance Control and Reporting System (MCRS2); facilities and Maintenance of Way, known as Trapeze EAM; and the application that supports warehouse and stockroom activities, called Inventory Data Collection System (IDCS).


Duties and Responsibilities


  • Learn off-the-shelf applications largely via self-study, both from the users’ perspectives and the support team perspective
  • Work with users to resolve tiers 2 and 3 application or technical problems
  • Work with users to define business requirements; define and implement processes for these requirements
  • Perform systems testing on enhancements, upgrades, or modification projects
  • Prepare detailed report specifications for reports requested by users
  • Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
  • Train users on application functions, features and operations
  • Write or provide succinct production documentation as required
  • Troubleshoot and identify root cause analysis for systems issues


Minimum Experience and Required Skills


· A Bachelor's degree in Computer Science or related field;

· Four (4) years of experience in information systems programming and analysis including design, development, and implementation;

· Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)

· Three (3) years hands-on experience writing SQL queries with multiple tables;

· Effective organizational and analytical skills

· Hands-on experience with relational data bases

· Hands-on experience with complex SQL queries

· Ability to learn complex applications from both the user perspective and the administrative/”back end” perspective


Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.


Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.


About Eliassen Group:


Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.


Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Don’t miss out on our referral program If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check

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