Technical Support Engineer

4 weeks ago

Waco, United States AppLab Systems, Inc Full time

Job Role : L2 – Technical Support – Network Smart Hands and Feet

Location : Waco ,TX onsite

Contract

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Palo Alto Firewalls and other compute technology like Storage, VMWare.

• Basics knowledge / understanding of assigning switch ports to specific VLANs

• Patch phone ports to switch as needed.

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

• Troubleshoot and replace network switch chassis blades when required.

• Adding memory/flash to an existing Non-End User Devices or Device;

• Patching, moving an existing switch or router;

• Racking and patching any new Non-End User Devices or Devics

• Basic troubleshooting of VOIP phones (knowledge on basic configuration

• Troubleshooting of MTR devices (Video Equipment)

• Decommissioning a single Non-End User Devices or Device, including verifying the impact of such decommissioning and/or shutting the Device down;

• Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6 foot ladder; however for higher ladder parties shall mutually discuss and agree.

• Conducting Site surveys, including asset inventory validation;

• Conduct WLAN surveys; installing, decommissioning or moving WAP;

• Installing, decommissioning or moving WLC;

• Installing, decommissioning or moving Smart Edge;

• Installing or decommissioning Firewall;

• installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;

• Granting Site access for the Customer’s third parties.

• The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.

• Good to have understanding of any Data Center Infrastructure Management Application

• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

• Basic knowledge about Hardware like Servers, Storage devices

• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

• Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment’s

• Engineers should have hands on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage and Network devices

• Engineers should have all local language proficiency and communication ability in English is mandatory

• Engineers should have minimum 3-5 years experience in above mentioned area

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