See more Collapse

Communications and Quality Assurance Manager

1 month ago

Washington, United States Professional Management Consulting Services Full time

Position Overview:


We are seeking a meticulous and detail-oriented Communications and Quality Assurance Manager to join our team. The candidate will be responsible for developing accurate and consistent communications for a range of stakeholders. The role requires a keen eye for detail, exceptional writing skills, knowledge of Section 508 of the Rehabilitation Act, and the ability to effectively communicate complex information to various audiences.  

 

The ideal candidate will be skilled at crafting clear, concise, and engaging communications in addition to providing quality assurance review for technical reports and training materials. The incumbent will work closely with the Project Manager to establish quality standards for client-facing written deliverables and collaborate closely with cross-functional teams to implement and maintain these standards.  

 

This role supports the National Science Foundation’s Graduate Research Fellowship Program (GRFP). Communications range from public-facing flyers and presentations targeting college- and early-career stakeholders to informational correspondence and technical support materials for reviewers to client-facing technical reports and memoranda. 


Job Roles & Responsibilities: 

The key areas of the job that you oversee, lead, manage, coordinate, develop, maintain, fulfill, etc. 

 

Communications 

  1. Drafts and edits communications, including outreach materials, informational presentations, training materials, informational e-mails, support documentation (e.g., FAQs, Quick Guides). 
  2. Drafts and edits technical status reports for project 
  3. Translates detailed process and technical information into accessible language for diverse audiences, including non-technical stakeholders and end-users. 
  4. Collaborates with subject matter experts to gather information and insights necessary for creating communications and support materials 
  5. Manages the document development process from conception to completion, adhering to project timelines and requirements.  
  6. Provides guidance and support to team members on the development of communications deliverables and technical reports. 
  7. Collaborates with stakeholders to gather feedback and incorporate revisions into communications deliverables as needed 

 

Quality Assurance 

  1. Develops and implements a Quality Assurance Surveillance Plan (QASP) to ensure that client-facing communications and deliverables meet required specifications for quality, function, and reliability prior to delivery. 
  2. Implements and maintains documentation standards, templates, and style guides to ensure consistency across all written materials.  
  3. Ensures templates and quality standards comply with Section 508 of the Rehabilitation Act, in addition to other applicable federal, state, local, and organizational laws, regulations, guidelines, and policies. 
  4. Communicates and trains team on quality standards and monitors team adherence to QASP 
  5. Identifies and trouble-shoots recurring issues, errors, and challenges across communications deliverables; recommends and facilitates solutions to these issues. 
  6. Reviews deliverables for incorporation of client, customer, and user feedback. 
  7. Tracks and monitors completion of communications deliverables to ensure on-time delivery to client 
  8. Supports with accurate and timely delivery of mass communications to stakeholders in alignment with communications calendar 

 

Key Priorities of the Job: 

You must regularly complete the key activities at the highest level of performance to meet the expectations of your direct supervisor/company leadership. 

 

  1. Report to the US-NSF-GRFP Project Manager. 
  2. Ensure communications and deliverables comply with Section 508 of the Rehabilitation Act 
  3. Implement quality assurance protocols to ensure client-facing communication and deliverables are accurate, consistent, clear, and engaging  


We have other current jobs related to this field that you can find below

  • Vice President, Quality

    3 weeks ago

    Washington, United States National Committee for Quality Assurance Full time

    NCQA is hiring a Vice President of Quality & Customer Experience to provide strategic leadership, direction and expertise to drive customer experience, quality improvement, quality assurance, effective system release management and identification of opportunities to improve operational efficiency. The VP leads a team responsible for the establishment,...

  • quality assurance specialist

    3 weeks ago

    Washington, Washington, D.C., United States National Archives And Records Administration Full time

    The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.As a QUALITY ASSURANCE SPECIALIST, you will:Perform a limited range of contract surveillance duties in support of the...

  • quality assurance specialist

    1 month ago

    Washington, Washington, D.C., United States National Archives And Records Administration Full time

    The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.As a QUALITY ASSURANCE SPECIALIST, you will:Perform a limited range of contract surveillance duties in support of the...

  • Quality Assurance Manager

    1 month ago

    Washington, United States NES Fircroft Full time

    My client is currently seeking a Quality Assurance Manager for their Manufacturing site in Moses Lake, Washington. Quality Assurance Manager • The Quality Assurance Manager (QAM) functionally reports to the CM and is responsible for the auditing, reviewing and acceptance of all construction work to assure it meets engineering technical requirements in...

  • Quality Assurance Manager

    4 weeks ago

    Washington, United States MCN Build Full time

    Job Description Job Description Job Title: Quality Assurance/ Quality Control Manager Reports to: Executive Vice president of Operation Supervisory: Yes FLSA Status: Exempt(Ineligiblefor overtime) Department: Field of Operations Schedule: 40hours/week Monday-Friday7 am-7 pmwith limited overtime,occasional weekends Travel Required: 80% in the DMV area Salary...

  • Quality Assurance Manager

    3 weeks ago

    Washington, United States MCN Build Full time

    Job Description Job Description Job Title: Quality Assurance/ Quality Control Manager Reports to: Executive Vice president of Operation Supervisory: Yes FLSA Status: Exempt(Ineligiblefor overtime) Department: Field of Operations Schedule: 40hours/week Monday-Friday7 am-7 pmwith limited overtime,occasional weekends Travel Required: 80% in the DMV area Salary...

  • Quality Assurance Manager

    3 weeks ago

    Washington, United States MCN Build Full time

    **Quality Assurance/Quality Control Inspector (QA/QC)** **Who We Are**: - Founded in 2007, MCN Build is a diverse, dynamic commercial construction management firm headquartered in Washington, DC. We specialize in developments that enhance the community; including transformational projects that promote economic sustainability, including education,...

  • Quality Assurance Manager

    7 days ago

    Washington, Washington, D.C., United States MCN Build Full time

    Job DescriptionJob DescriptionQuality Assurance/Quality Control Inspector (QA/QC)Who We Are:Founded in 2007, MCN Build is a diverse, dynamic commercial construction management firm headquartered in Washington, DC. We specialize in developments that enhance the community; including transformational projects that promote economic sustainability, including...

  • Quality Assurance Manager

    7 days ago

    Washington, United States MCN Build Full time

    Job Description Job Description Job Title: Quality Assurance/ Quality Control ManagerReports to: Executive Vice president of OperationSupervisory: YesFLSA Status: Exempt(Ineligiblefor overtime)Department: Field of OperationsSchedule: 40hours/week Monday-Friday7 am-7 pmwith limited overtime,occasional weekendsTravel Required: 80% in the DMV areaSalary Range:...

  • Quality Assurance Manager

    4 weeks ago

    Washington, United States MCN Build Full time

    Job DescriptionJob DescriptionJob Title: Quality Assurance/ Quality Control Manager Reports to: Executive Vice president of Operation Supervisory: Yes FLSA Status: Exempt (Ineligible for overtime)  Department: Field of Operations Schedule: 40 hours/week Monday-Friday 7 am-7 pm with limited overtime, occasional weekends  Travel...

  • Quality Assurance Manager

    3 weeks ago

    Washington, United States MCN Build Full time

    Job DescriptionJob DescriptionJob Title: Quality Assurance/ Quality Control Manager Reports to: Executive Vice president of Operation Supervisory: Yes FLSA Status: Exempt (Ineligible for overtime)  Department: Field of Operations Schedule: 40 hours/week Monday-Friday 7 am-7 pm with limited overtime, occasional weekends  Travel...

  • Quality Assurance Specialist

    6 days ago

    Washington, United States Delmock Technologies Inc Full time

    About Our Company: Delmock Technologies, Inc. (DTI) is seeking a Quality Assurance Specialist to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance continuous growth and...

  • Quality Assurance Specialist

    5 days ago

    Washington, United States Delmock Technologies Inc Full time

    Job DescriptionJob DescriptionAbout Our Company: Delmock Technologies, Inc. (DTI) is seeking a Quality Assurance Specialist to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance...

  • Quality Assurance Manager

    4 days ago

    Port Washington, United States SIMOS Full time

    Description Staff Management | SMX is looking for a Quality Systems Manager. As the Quality Systems Manager you will direct and maintain all daily operations of the Quality Assurance/Quality Control department at our Port Washington location and have some responsibilities at our Mequon and Milwaukee locations. You will ensure that the sites comply with all...

  • Quality Assurance/quality Control

    1 week ago

    Washington, United States B360™ Full time

    A degree in Computer Science, Information Technology, Engineering, or a related field. Alternatively, a minimum of 7 years of extensive experience in quality control and quality assurance if a degree is not held. Demonstrated experience in leading and managing QA teams and testing processes. Proven ability to develop and implement effective quality...

  • Quality Assurance

    2 months ago

    Washington, United States Sprezzatura Management Consulting Full time

    **Quality Assurance Manager - Federal Contractor, Veterans Administration Support** **Department of Veterans Affairs (Contingent Position)** **Position Description**: Sprezzatura Management Consulting LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area, is seeking an experienced Quality Assurance Manager to...

  • Quality Assurance

    2 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    **Quality Assurance Manager - Federal Contractor, Veterans Administration Support** **Department of Veterans Affairs (Contingent Position)** **Position Description**: Sprezzatura Management Consulting LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area, is seeking an experienced Quality Assurance Manager to...

  • Quality Assurance Manager- Veterans Administration

    2 months ago

    Washington, United States Sprezzatura Management Consulting, LLC Full time

    Quality Assurance Manager – Federal Contractor, Veterans Administration Support Department of Veterans Affairs (Contingent Position) Position Description: Sprezzatura Management Consulting LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area, is seeking an experienced Quality Assurance Manager to ensure the...

  • Quality Assurance Manager- Veterans Administration

    3 weeks ago

    Washington, United States Sprezzatura Management Consulting, LLC Full time

    Quality Assurance Manager – Federal Contractor, Veterans Administration Support Department of Veterans Affairs (Contingent Position) Position Description: Sprezzatura Management Consulting LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area, is seeking an experienced Quality Assurance Manager to ensure the...

  • Quality Assurance

    1 month ago

    Washington, United States Action Facilities Management Full time

    Job Summary: The Quality Assurance Manger oversees the Quality Control Program and enforces adherence to the ISO standards and procedures.Assigned to the development, administration, and daily functions of the quality control program, this position shall be fully trained in their areas of responsibility including - instruction and procedure development;...