Service Line Specialist

Found in: Appcast US C2 - 1 week ago

Philadelphia, United States Cognizant Full time

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.


By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data, and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.


Location: NYC, NJ and PA

Onsite


Job summary

  • We are seeking a Service Line Specialist with 12-16 years of experience who is adept in the domains of Sales Service and Marketing. This role is pivotal in driving our service lines growth and ensuring exceptional service delivery to our clients. The ideal candidate will leverage their extensive experience to enhance our market position streamline service operations and deliver measurable outcomes that align with our strategic objectives.

3.Experience: 12to16yrs

Technical Skills- Domain-Sales Service Marketing , Artificial Intelligence, & Data

Roles & Responsibilities

Analyze market trends and customer needs to identify new service opportunities.

Develop and implement strategies for service line growth and client satisfaction.

Collaborate with sales and marketing teams to create cohesive service offerings.

Ensure the delivery of high-quality services that meet clients expectations.

Monitor and report on the performance of the service line identifying areas for improvement.

Facilitate cross-functional teams to innovate and enhance service delivery processes.

Conduct regular reviews of service policies and practices to ensure compliance and relevance.

Engage with key clients to gather feedback and foster strong relationships.

Stay abreast of industry developments and competitor offerings to maintain a competitive edge.

Drive initiatives that contribute to long-term operational excellence.

Qualifications

  • Must have a proven track record in Sales Service and Marketing with at least 12 years of experience.
  • Strong analytical skills to interpret complex data and translate it into actionable strategies.
  • Excellent communication and interpersonal skills to effectively collaborate with teams and clients.
  • Demonstrated ability to lead projects and initiatives that improve service delivery and client satisfaction.
  • Adept at managing multiple priorities in a fast-paced environment.
  • Familiarity with the latest industry trends and technologies to drive innovation.
  • Commitment to upholding the highest standards of service and operational excellence.


The annual salary depends on experience and qualifications of the successful candidate.


This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.


Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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