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Customer Service
3 months ago
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Minimum Qualifications:
Bachelor’s degree preferred: Logistics Management, Supply Chain Management, Business Administration1-2 years of total experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, planning.Must possess excellent organizational and follow up skills coupled with a high sense of urgency.Must be a demonstrated team player and can work in a global environment.Excellent written and oral communication skills are required to facilitate information flow across internal and external supply chain customers.Negotiation and conflict resolution skills are recommended to ensure timely and cost-effective solutions to issues impacting the supply chain including internal and external customers.Innovative skills and initiative are required to identify business process improvements.Must possess a good understanding of DRP and planning systems.ACCOUNTABILITY:
The Customer Service Specialist must possess a good understanding of the logistics role in the Abbott supply chain.This position must be able to make decisions regarding distribution of product to ensure cost effective transportation and timely delivery of product.The position requires the ability to proactively identify and communicate issues affecting on time delivery of product to the market.The Customer Service Specialist is expected to resolve day-to-day customer service related issues with support as needed.DUTIES & RESPONSIBILITIES:
Manage the shipment of product from manufacturing and distribution locations in the Americas to Abbott affiliates and direct Abbott customers worldwide.Allocate product to ensure maximum container utilization and minimize transportation costs.Ensure prompt, accurate and efficient handling of communications concerning shipments and any other relevant aspect of the business.Monitor key performance indicators for responsible area, perform root cause analysis, and develop and implement corrective action plans to improve levels of performance.Maintain the master arrivals schedule (MAS) to ensure replenishments are meeting market demand and safety stock targets.Identify continuous improvement initiatives to improve overall effectiveness of the supply chain, increase customer service, and reduce operating costs.Maintain customer and shipping requirements including system parameters, policies, and proceduresDevelop and maintain effective working relationships with all internal and external supply chain partnersAct as customer representative in the Abbott supply chain.Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
