Field Services Engineer

3 weeks ago

Norman, United States Insight Global Full time

Must-haves

Required Skills:

* Must obtain a Public Trust Clearance

* Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers

* Ability to interface and coordinate with internal and external customers to resolve equipment and system problems

* Ability to function individually and in a team environment with varying degrees of autonomy

* Understanding of lifecycle support methodologies

* Basic industrial control/systems knowledge or experience

* Basic comprehension of process management / control

* Experience/ knowledge related to troubleshooting control system issues


Plusses

Desired Skills:

* Associate or Bachelor of Science in an engineering discipline.

* AA or higher-level degree preferred

* Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.

* Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.

* Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.

* Process Improvement experience using Six Sigma DMAIC

* Software or engineering Lifecycle support methodology and experience.

* Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.

* Experience writing Preventive Maintenance Routes and technical documentation

* Proficient with Microsoft Office suite


Day-to-Day

Review, validate, and create engineering / technical documentation. Provide Tier III Field Service support and troubleshooting.

Verifying / Validating installations, maintenance and operation of all types of control devices and industrial type equipment.

Integrate with multiple departments utilizing technical knowledge to support equipment lifecycle support programs.

Responsibilities:

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