Receptionist
2 months ago
Los Angeles, CA (onsite)
Potential to convert to perm
Responsibilities-
Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, meal & activity reservations, and guest & administrative support, etc
Also assists with administrative support and tasks, shipping, catering & events planning, coordinating car detailing, laundry & dry-cleaning services, gift & package orders and other services as needed.
Displays a warm friendly, professional greeting to all those entering the property
Answers telephone in friendly, professional manner
Maintains accurate records of service requests and status.
Maintains records and logs of service requests and visitor requests by tracking their status.
Responds promptly with accurate and thorough information according to the specific request
Arranges and confirms recreational, dining, and/or business activities.
Maintains a file of services including transportation sources, accommodations, and referral contacts.
Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
Follows security and emergency procedures as defined for the property
Responds to emergency situations in a calm, efficient manner
Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
The individual in this role would support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as needed basis
Must Have Skills:
Prior Customer Service experience required.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Good organizational and strong problem-solving skills
Highly adaptable and flexible.
Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.
Utilizes a high level of attention to detail as well as strong interpersonal skills.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations
Ability to solve problems in standard situations
Requires basic analytical skills.
Ability to work flexible work schedules based on office needs.
Nice to have skills:
Outlook, word, excel, PowerPoint
Years of Experience:
A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
Education
HS Diploma or GED required
Bachelor's degree or professional hospitality accreditations preferred.
Software skills:
MS Office
Hours:
Could be any 5 days between Monday-Saturday Could be any 8 hours from 8-8pm (40 hour work week) (EXAMPLE: Monday: 10-6 Tuesday: 8-5 Wednesday: Off Thursday 12-8 Friday: 10-6 Saturday: 8-5)
Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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