Tour Guide

3 weeks ago


New York, United States Great Jones Distilling Co. Full time

Summary

The Great Jones Distilling Co Tour Guide is responsible for performing daily distillery tours, tastings and experiences to educate guests on the Great Jones brand, the process of making whiskey, and to create an overall exceptional guest experience. Basic retail duties are also required.


Availability – Minimum 2-3 days per week including weekends, nights, and flexibility



Responsibilities


  • Ensure the Great Jones visitors are received in a courteous and friendly manner
  • Perform distillery tours and experiences daily for both public and private groups as required
  • Leran and understand the tour script including in depth knowledge on the process, ingredients, equipment, and characteristics of whiskey as well as everything about the Great Jones brand
  • Maintain the appearance of the Store’s merchandise displays in conjunction with the retail staff
  • Operate POS machine in the selling of merchandise/whiskey under direction of retail associate
  • Become an ambassador of the Great Jones Distilling Co brand on & off site of work
  • In absence of a Supervisor, handle guest complaints and maintain a positive experience for all customers
  • Daily side work not limited to – inventory counting, stocking and re-stocking whiskey and merchandise (soft/hard goods), re-folding/straightening merchandise, recycling boxes and taking out trash, etc.



Skills/Requirements


  • Great presentation skills with the ability to speak in front of small and large groups
  • Excellent customer service skills
  • Outstanding integrity, interpersonal skills, and dependability
  • Leadership quality
  • Ability to make appropriate decisions in case of emergency situations
  • Excellent communication skills, with the ability to interact and connect with the guests and co-workers
  • Must be able to work flexible hours including weekends, holidays and evenings as required


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