Level 2 Support Technician

3 weeks ago

Dallas, United States eXcell Full time

At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

We are currently seeking a qualified Level 2 Support Technician to join our client's team onsite in Dallas, TX. This will be a part time position.

This technician will work supporting a leading power management company and should have experience in a manufacturing / warehouse environment, experience with Windows 10 and 11, ticketing system experience, understanding of networking / wireless access points, as well as impeccable communication and interpersonal skills. Work schedule will be three 8 hour days per week, starting at 6AM, and must be willing to work some after-hours, weekends, and on-call.

Duties and Responsibilities:

  • Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents

  • Deploy, configure, and support mobile devices, Zebra printers, RF Scanners, and standard productivity software, for internal users at the site

  • Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements

  • Provide support for the PC grade UPS (Uninterruptable Power Supply)

  • Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team

  • Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration

  • Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site

  • Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams

  • Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

  • CCNA certification is a plus

 
 

Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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