Genesys Engineer

1 month ago

Ashburn, United States Techno Comp Inc Full time

Hi,

This is Srikanth from Techno Comp Inc.

We have a job opening with our direct client for position Genesys Engineer @ Cary, NC or Ashburn, VA (Hybrid). If you would be interested in applying for the below position. Please find the job details below:

Job Details:

Job Title: Genesys Engineer

Duration: Long Term

Location: Cary, NC or Ashburn, VA (Hybrid)

Interview: Telephonic & F2F/Skype

Description:

Responsibilities:

  • The Integrated Solutions Desk (ISD) is looking for a senior support engineer who is well versed in contact center solutions (CCS) technologies and willing to be part of the team to provide support for highly demanding client’s environments.
  • Our CCS environment uses Cisco Unified Computing System (UCS), Genesys, and Aspect systems.
  • The contract designates that a senior engineer will be dedicated as part of the support team to oversee the functionality of the solution in its entirety.
  • As the primary resolver group for the environment, the ISD requires a highly-skilled senior engineer with experience in managing and supporting call center applications in an enterprise-wide network.
  • The role will delve into the customer environment, document and provide supporting functionalities such as escalation and intervention for issues relating to the call center functionality, as well as the over-all interoperability of the sites – clarifying communication paths and functions during high pressure events.

Additionally, this function will contribute to the on-going service improvement efforts of the ISD by identifying and establishing new processes and solutions for improved efficiencies and capabilities for the ISD.

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