Level 2 Network Support Engineer

4 weeks ago

Miami, United States Orbital Solutions Full time

Job Title: Level 2 Systems & Network Support Engineer

Technology: Networking, Cisco, SonicWall, M365, VMware & Hyper-V

Location: Remote, Miami, FL

Job Type: Direct Hire

Target Salary Range: $80-85K

Job Overview: Join our dynamic team as a Level 2 Systems & Network Support Engineer, where you'll play a crucial role in maintaining the stability, security, and performance of our clients' IT infrastructures. This role requires a blend of technical expertise in networking and systems administration, along with a strong commitment to delivering exceptional customer service. You'll tackle complex technical challenges, collaborate with cross-functional teams, and contribute to the continuous improvement of our clients' IT environments.

Key Responsibilities:

  1. Advanced Technical Support: Provide expert Level 2 support for escalated issues related to networking and systems, ensuring swift and effective resolutions that minimize downtime.
  2. Network Infrastructure Management: Configure, monitor, and maintain critical network components, including routers, switches, firewalls, and access points, to ensure optimal performance and security.
  3. Systems Administration: Oversee the administration of Windows and Linux server environments, performing routine updates, patches, and troubleshooting to guarantee uninterrupted operations.
  4. Security Best Practices: Implement and uphold stringent security measures to safeguard client networks and systems and respond proactively to any security incidents or vulnerabilities.
  5. Data Backup & Recovery: Manage and regularly test backup and disaster recovery protocols, ensuring data integrity and availability in the event of system failures.
  6. Patch Management: Apply necessary patches and updates across systems and network devices to mitigate vulnerabilities and reduce potential risks.
  7. Proactive Monitoring: Utilize advanced monitoring tools to identify and address potential issues before they escalate, ensuring continuous system uptime.
  8. Comprehensive Documentation: Maintain detailed and accurate documentation of network and system configurations, processes, and troubleshooting procedures.
  9. Client Interaction: Engage with clients to understand their technical challenges, provide timely updates, and deliver professional, client-centered support.
  10. Team Collaboration: Work closely with Level 1 and Level 3 engineers, as well as other technical teams, to resolve complex issues and ensure seamless IT support.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • Relevant certifications such as CompTIA Network+, Cisco CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent.
  • Minimum of 3 years of experience in a similar role within a Managed Service Provider (MSP) or IT support environment.
  • Strong expertise in networking, including TCP/IP, VLANs, routing, and security protocols.
  • Proficiency in Windows and Linux systems administration.
  • Experience with virtualization technologies like VMware or Hyper-V is a plus.
  • Familiarity with backup and disaster recovery strategies.
  • Excellent problem-solving skills with a methodical approach to troubleshooting.
  • Strong communication skills, with the ability to convey technical information to non-technical clients effectively.
  • Demonstrated ability to keep pace with evolving technologies and industry best practices.

Key Attributes:

  • Detail-oriented with a strong focus on accuracy.
  • Capable of working independently as well as collaboratively within a team.
  • Proactive, self-driven, and motivated to achieve excellence.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Committed to delivering high-quality service and maintaining client satisfaction.

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