Information Technology

2 weeks ago


Scottsdale, United States ScaleneWorks People Solutions LLP Full time

Job role : Information Technology - Technical Writer

Location : Scottsdale, AZ-Hybrid

Job Type: Contract



Location Type:

  • We’re searching for an experienced technical writer to join our team.
  • The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with timely restoration of services.
  • Objectives of this role Develop comprehensive Runbook and Playbook documentation that meets organizational standards
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement


Responsibilities

  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation


Required skills and qualifications


  • Three or more years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills, with a keen eye for detail
  • Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously


Preferred skills and qualifications

  • Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field SharePoint experience managing shared documentation.
  • ServiceNow experience with Knowledge Bases and Knowledge Article creation.
  • Effective written and verbal communication skills.
  • Good understanding of SDLC (systems development lifecycle)
  • Previous experience in software development preferred/ Professional certification
  • Experience in using XML tools to create documentation


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