Digital Content Editor

3 weeks ago

Durham, United States Fidelity TalentSource LLC Full time


Content Editor

This role brings to life the value and impact that Fidelity’s workplace investing products offer our clients.

Your Role, Your Team

We are seeking a motivated and savvy digital content editor to coordinate our content creation needs in a fast-paced work environment. You will collaborate with writers, designers, and business partners to develop and curate engaging content for our multi-media education series that explains sophisticated, processes, products, and services to our clients.
Your work will directly contribute to Fidelity Workplace Investing goals as we improve self-service and global delivery for our clients and their plans with Fidelity. Clear, accessible, modern education delivered on a foundation of high-quality videos is a key area of innovation for Workplace Investing.

The Expertise You Have

  • 3-5 years business experience in a related role, plus an undergraduate degree or graduate degree in English, Journalism, or a related field
  • Strong writing, visual design, and multi-media production experience, including collaborative work with animators, graphic designers, and/or visual design teams.
  • Sophisticated writing skills, with experience in minimizing subject matter expert (SME) and client time and eliciting clear impacts/outcomes from content and content creators.
  • Proven experience and proficiency working in fast-paced production environments, with a focus on both quality and speed.
  • Experience in financial services is not required but is a plus.


The Skills You Bring

  • Curiosity to learn how new processes and products work and then document the learned steps for others to leverage.
  • Passion for communicating visually and in accurate, plain language to help people understand and engage with information.
  • You are proficient in Microsoft Office Suite and have familiarity with project management tools such as Smartsheet, Jira, etc., and are capable of quickly learning and adopting modern technologies.
  • You enjoy being the person on the team who can learn a new topic and explain it to others.
  • You are skilled at influencing and collaborating with members of your own team and business partners in-person and using video conferencing technology, email, and other virtual work platforms.
  • You are highly creative, but also interested in how creative skills translate to business goals and achievements.
  • You focus on the customer, listening closely for their needs and keeping their language and priorities top of mind as you write and design.
  • You are energized by problem-solving.
  • You enjoy details and editing dense content with an eye for how to make it more engaging and concise.


The Value You Deliver

  • Creating an ongoing and growing library of client resources, using accurate, clear, accessible, client-friendly language and standard processes in written storytelling, in compliance with the visual design standards, brand guidelines, and legal/regulatory processes of the business
  • Being responsible for the translation of your writing into video mockups, incorporating feedback and edits, implementing those edits, and ensuring a high-quality final product
  • Supporting good process and project management practices, to keep production work consistent, of high quality, and sustainable.
  • Collaborating with your team members, SMEs, and clients to ensure efficient workflow and quality assurance.
  • Interviewing SMEs and other business partners to discover relevant product information, synthesizing that information, and turning it into clear, accurate processes, guides, and client resources.


Company Overview

At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com.
Fidelity Investments is an equal opportunity employer.



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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