Level 2 Support Technician

Found in: Appcast US C2 - 2 weeks ago


Bloomfield, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 

We have a brand-new opportunity for a Level 2 Support Technician to join our client’s team onsite in Bloomfield, CT and provide end user support.
 
Duties and Responsibilities:

  • Provide Install, Move, Add, Change (IMAC), Break-Fix and End User Support activities as required

  • Stage, build and image systems with standard client image

  • Complete special projects as requested

  • Provide technical training to more junior employees

  • Troubleshoot End User hardware and software incidents

  • Follow Asset Management policy and procedures. Complete monthly cycle counts


Skills and Qualifications:

  • Minimum 2+ years of Deskside Support service experience

  • A+, MCP, MSCE or equivalent certification desired

  • Strong communication skills

  • Strong analytic and troubleshooting skills

  • Strong customer support skills

  • Strong working knowledge and understanding of MS Office and basic business applications

  • Good knowledge of Mac device support may be required

 
 
 
$28.00 - $30.00 per hour 

Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.



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