IT Support Specialist

1 month ago

Bloomfield, United States HKH Holdings Full time
Job DescriptionJob DescriptionSalary: 25.00

Position Overview:

This vital IT/Administrative/Support Services Specialist position provides essential support services for employees, supervisors, and executive level staff within the Howard K. Hill Funeral Home by implementing systems, procedures, and policies that ensure the efficient operation of the company’s systems. IT Specialists maintain and improve the technical systems of a company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact. As the Administrative Support Specialist, the duties may include fielding telephone calls, assisting with funeral and event arrangements, receiving, and directing visitors, word processing, filing and oversight of various assigned functions. This position requires the application of strong communication, computer, adaptability, and excellent interpersonal skills. 


Specific Tasks and Responsibilities:

  • Review diagnostics and assess the functionality and efficiency of systems
  • Implement security measures
  • Monitor security certificates and company compliance of requirements
  • Offer technical support to company staff and troubleshoot computer problems
  • Install and update company software and hardware as needed
  • Anticipate and report the cost of replacing or updating computer items
  • Telephone Management: Answering phone, fielding calls, delivering messages.
  • Enter cases into internal software, filing of appropriate paperwork in a timely manner.
  • Post payments to open contracts.
  • Assist all departments as needed, Funeral Directors, Office Manager, internal staff & part time staff in clerical duties, support, backup, etc.
  • IT specialist provides direct support to users across the organization.
  • May help set up hardware or software, diagnose connectivity or data access problems, answering questions about hardware or software, and help users access shared drives and devices.
  • May assist with troubleshooting systems and hardware, particularly after server migration or an organization-wide update.
  • The IT specialist identifies issues with new hardware or software and works with users or on the back end of servers to quickly resolve those issues and prevent delays.
  • Other duties as assigned.


Core Competencies:

  • Demonstrates a Commitment to Service Excellence, Integrity, Empathy and Respect
    • Strong customer focused approach to timely service delivery.
    • Shows consistency between principles, values, ethical standards, and personal behavior.
    • Trusted by management and staff to keep one’s word and handle confidential materials and information.
    • Maintains composure under difficult circumstances.
    • Honors differences with kindness and thoughtfulness.
    • Shows a caring love of mankind.
    • Is professional in presentation, paying great attention to detail.
    • Exemplifies Accountability and Commitment.
    • Demonstrates ownership of job functions and assigned projects.
    • Actively supports change initiatives.
    • Manages conflict appropriately promoting team development.
    • Excels in clear communication – developing an environment of honest and open communication, conveys information clearly and concisely in written and spoken communications, listens effectively and provides valuable feedback.
  • Skills and Qualifications
    • Problem-solving skills - IT specialists troubleshoot networks, computers, and devices
    • Communication skills - effective written and verbal communication skills are vital in this role, since IT specialists work directly with users and IT department personnel
    • Time management - an IT specialist easily moves between duties and responsibilities to effectively prioritize and manage their own schedules
    • Information security - this role requires extensive familiarity with information security practices and procedures to protect organization data from intrusion or corruption
    • Working knowledge of relevant operating systems, software, and programming
    • Excellent problem-solving and critical thinking skills
    • Keen attention to detail
    • Good organization, time management and prioritization
    • Efficient troubleshooting abilities
    • Effective communication skills, including speaking, writing and active listening
    • Great customer service and interpersonal skills
  • Teamwork
    • Works collaboratively to achieve team goals and objectives.
    • Demonstrates a cooperative spirit and contributes to a positive work environment.
    • Continually strives to improve team effectiveness.
  • Promote Innovation
    • Encourages and generates new ways to look at processes and problems.
    • Identifies cost savings and revenue opportunities.
    • Generates new ideas and initiatives.
  • Achieve Results
    • Balances time, resources, and quality requirements to achieve business goals.
    • Sets high standards of performance for self and others.

 

 Qualifications:

Education:

  • High school diploma or completion of a diploma training program at a college or technical school or equivalent work experience
  • Associates degree or Bachelors’ degree preferred

 

Experience:

  • Minimum 2 years office IT, clerical and/or customer service experience

       

Knowledge, Skills & Abilities:

  • Proficient Knowledge of computers, MS Office, e-mail, and internet required
  • Basic knowledge of AV – Audio/Video experience required
  • Proficient in Adobe Suites/photoshop and how to clean up and enhance photos preferred
  • Above average communication skills
  • Problem solving skills
  • Ability to multi-task, set priorities, and shift in a changing environment
  • Detail oriented
  • Team player

 

Work Hours:

  • Work hours may include occasional evening and weekend hours as necessary.

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