Technical Writer

3 weeks ago


Boston, United States Elite Technical's Customer Full time

Technical Writer

Our client, an IT Services organization supporting commercial and federal clients, is seeking a Technical Writer to work with the customer's IT department and help oversee a transition by interfacing with the team, documenting existing network architecture, and reviewing/documenting existing processes.


The initial contract is for 3 months with the potential to extend based on job performance and business needs. The selected Technical Writer will be required to work onsite Monday to Friday in Boston, MA.


Responsibilities:

- Produce technical documentation of the current network.

- Document network services in the Customer ServiceNow CMDB (Configuration Management Database) with other ServiceNow functional aspects such as Service planning, Incident Management, Change management and Knowledgebase.

- Work with the current team and network manager of curate all current documentation and produce new documentation that weaves together a cohesive narrative and picture of the current network architecture and configuration


Required Skills

- Must be US Citizen due to client requirement

- Bachelor-s degree in related field

- Minimum 5 years of experience in technical writing

- Prior IT knowledge and experience required

- Should be familiar with network terminology and be fluent such that they can converse easily with the network team around technical elements.

- Experience with Microsoft Office including Visio and Cisco products

- Expert communicator with ability to converse with technical team and communicate technical elements to a nontechnical audience

- Able to work onsite Monday to Friday


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