Technical Writer

2 weeks ago


Boston, United States Apex Systems Full time

Role: Technical Writer (AI/ML)

Long Term Contract

1-2 Days' Onsite



What you’ll achieve:

As a Technical Writer, IT Product Design for the AI/ML Platform, you are responsible for helping shape the user experiences for our platform. You will collaborate with product owners, engineers, and designers to create and manage internal and customer-facing documentation around application and component usage for various platform products and services. Your compelling and informative content will educate, engage, and empower our users to leverage the full potential of our platform.


Responsibilities:

  • Craft clear, concise, and user-friendly documentation to facilitate the understanding and usage of our AI/ML platform tools and services for our internal customers.
  • Edit, format, and maintain technical software documentation and other copy around AI/ML software tools, services, and components across multiple touchpoints. Materials include user guides, API documentation, developer guides, release notes, and tutorials.
  • Translate complex technical concepts into accessible and user-friendly language, ensuring documentation meets the needs of various audience types, from novice users to experienced developers.
  • Support customer communications related to product and documentation updates.
  • Assist in the development of training materials and resources to support internal customers in effectively utilizing the AI/ML platform.
  • Collaborate with global team members to gather input and refine documentation throughout the iterative writing process.
  • Advocate, define, and document best practices in user experience design, copy, and accessibility throughout the company.
  • Conduct user research to improve documentation and address user needs.


Requirements

  • 10+ years of relevant experience.
  • Demonstrated knowledge of written communication skills and short- and long-form copy, including grammar and composition rules.
  • Experience working with software applications and development (or equivalent product experience within the technology industry).
  • Demonstrated ability to convey complex technical information clearly and effectively to diverse audiences.
  • Portfolio showcasing technical-writing focused samples or case studies that showcase your process and impact.
  • Ability to work collaboratively in a fast-paced environment, managing multiple priorities and deadlines.


Desirable Requirements

  • Understanding of content strategy, UX writing and UX design principles.
  • Familiarity with AI/ML concepts, practices, and tools.
  • Experience working in a customer-focused, agile product development model.
  • Familiarity with documentation management and publishing tools.



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