Service Desk Specialist

Apex Systems is looking for a L2 Service Desk Specialist to support their DOD client in Fort Eisenhower, GA. Active TS/SCI Security Clearance & CompTIA Security+ or equivalent required.

If interested and qualified please email your resume to Cameron at civey@apexsystems.com

Help Desk Tech: Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission.

Principal Duties and Responsibilities:

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications

Skills / Experience:

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Required Certification(s):

• IAT II 8570 Baseline Certification -Sec+ CE or equivalent
• Computing Env: MTA 98-349, Windows Operating System Fundamentals or Equivalent
• Please note that certifications requirements are subject to change based on contractual requirements

Security Clearance:

• TS/SCI required

Additional:

• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
• Service Center/Help Desk employees will need flexibility with hours and scheduling. Schedule may change due to COVID issues.

Qualifications

• HS Diploma- 8+ years of IT experience OR AS Degree- 6+ years OR BS-4+ years of experience