Information Technology Desktop Support
4 days ago
Our client, a private equity firm, is seeking an IT Desktop Support Engineer to provide VIP-level technical support to a prestigious private equity firm. This is an onsite, 12-month contract in San Francisco, with a possibility of extension. As the IT Desktop Support Engineer, you will handle Tier 2 and light Tier 3 support tasks, ranging from resolving common technical issues to troubleshooting more complex systems and network challenges.
**Please note that this is an onsite, 12-month contract in SF, with a possibility of extension. The pay will be $ $38-40/hr.**
Key Responsibilities:
- Provide responsive VIP-level technical support for hardware, software, and networking issues.
- Troubleshoot and resolve Tier 2 issues, including local system setups, network connectivity, and adherence to compliance standards.
- Perform light Tier 3 tasks such as advanced root cause analysis, system integration troubleshooting, and escalation of complex issues.
- Manage and support HP laptops and cloud-based applications, ensuring optimal functionality and performance.
- Collaborate with internal and external teams to resolve technical challenges and implement solutions.
- Maintain accurate documentation of support activities, including resolutions and best practices.
Qualifications:
- 1-2 years of experience in IT desktop support or a related field.
- Proven ability to provide excellent service in high-demand environments.
- Hands-on experience with HP laptops and cloud-based technologies.
- Strong troubleshooting skills, including knowledge of Tier 2 and light Tier 3 support processes.
- Excellent communication skills, with the ability to interact effectively with VIP users.
- A proactive mindset with a commitment to staying current on industry trends and emerging technologies.
Please submit your resume for immediate consideration
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