Career Group | Information Technology Desktop Support

7 days ago


san francisco, United States Career Group Full time

Our client, a private equity firm, is seeking an IT Desktop Support Engineer to provide VIP-level technical support to a prestigious private equity firm. This is an onsite, 12-month contract in San Francisco, with a possibility of extension. As the IT Desktop Support Engineer, you will handle Tier 2 and light Tier 3 support tasks, ranging from resolving common technical issues to troubleshooting more complex systems and network challenges.


**Please note that this is an onsite, 12-month contract in SF, with a possibility of extension. The pay will be $ $38-40/hr.**


Key Responsibilities:

  • Provide responsive VIP-level technical support for hardware, software, and networking issues.
  • Troubleshoot and resolve Tier 2 issues, including local system setups, network connectivity, and adherence to compliance standards.
  • Perform light Tier 3 tasks such as advanced root cause analysis, system integration troubleshooting, and escalation of complex issues.
  • Manage and support HP laptops and cloud-based applications, ensuring optimal functionality and performance.
  • Collaborate with internal and external teams to resolve technical challenges and implement solutions.
  • Maintain accurate documentation of support activities, including resolutions and best practices.

Qualifications:

  • 1-2 years of experience in IT desktop support or a related field.
  • Proven ability to provide excellent service in high-demand environments.
  • Hands-on experience with HP laptops and cloud-based technologies.
  • Strong troubleshooting skills, including knowledge of Tier 2 and light Tier 3 support processes.
  • Excellent communication skills, with the ability to interact effectively with VIP users.
  • A proactive mindset with a commitment to staying current on industry trends and emerging technologies.


Please submit your resume for immediate consideration


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