Help Desk Specialist
3 weeks ago
Helpdesk Support Tech – Japanese Speaking
Schedule: Monday-Friday
Pay: $22.50 per/hr. on W2
Location: Marysville, OH (100% onsite)
Term: 12-24 month contract with option for extension
Daily Scope for Desktop Support:
· Support L1 and L2 tickets related to Windows OS, mobile devices, and applications.
· Be able to troubleshoot and resolve incidents with printers, printer drivers, eFax and other document handling systems.
· Provide an exemplary IT support and customer service experience to end users.
· PC, laptop, mobile device, peripheral hardware troubleshooting and break/fix.
· Troubleshooting and break/fix of Windows OS, and peripheral devices.
· End user and Device management in AD and O365
· IT incident tracking, and documentation in ITMS/ticketing tool.
· Will need to be able to self-manage and take incoming helpdesk calls and make follow-up outbound calls to end users to insure incident resolution.
Requirements:
- Must be able to speak and write in Japanese fluently.
- Be able to provide exemplary customer service to end users.
- Be able to prioritize tasks and pivot as needed to assist end users with incidents.
- Preferred to have an associate’s or bachelor’s degree in MIS, or Computer Science.
- CompTIA or Microsoft Certs are preferred.
- 1+ years of experience with PC, Laptop hardware troubleshooting break/fix experience is needed or equivalent education.
- Preferred to have experience with troubleshooting and resolution of incidents with mobile/web applications, mobile devices, and document handling software/applications or peripheral devices.
- Must have strong verbal and written communications skills to create comprehensive IT documentation.
Also looking for traditional Helpdesk Techs in Marysville, pay rate is $21.00 per/hr. Great opportunity for anyone looking to launch their IT career with a fantastic company.
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