Help Desk Specialist

3 weeks ago


Marysville, United States Robert Half Full time

Helpdesk Support Tech – Japanese Speaking

Schedule: Monday-Friday

Pay: $22.50 per/hr. on W2

Location: Marysville, OH (100% onsite)

Term: 12-24 month contract with option for extension

Daily Scope for Desktop Support:

· Support L1 and L2 tickets related to Windows OS, mobile devices, and applications.

· Be able to troubleshoot and resolve incidents with printers, printer drivers, eFax and other document handling systems.

· Provide an exemplary IT support and customer service experience to end users.

· PC, laptop, mobile device, peripheral hardware troubleshooting and break/fix.

· Troubleshooting and break/fix of Windows OS, and peripheral devices.

· End user and Device management in AD and O365

· IT incident tracking, and documentation in ITMS/ticketing tool.

· Will need to be able to self-manage and take incoming helpdesk calls and make follow-up outbound calls to end users to insure incident resolution.

Requirements:

  • Must be able to speak and write in Japanese fluently.
  • Be able to provide exemplary customer service to end users.
  • Be able to prioritize tasks and pivot as needed to assist end users with incidents.
  • Preferred to have an associate’s or bachelor’s degree in MIS, or Computer Science.
  • CompTIA or Microsoft Certs are preferred.
  • 1+ years of experience with PC, Laptop hardware troubleshooting break/fix experience is needed or equivalent education.
  • Preferred to have experience with troubleshooting and resolution of incidents with mobile/web applications, mobile devices, and document handling software/applications or peripheral devices.
  • Must have strong verbal and written communications skills to create comprehensive IT documentation.


Also looking for traditional Helpdesk Techs in Marysville, pay rate is $21.00 per/hr. Great opportunity for anyone looking to launch their IT career with a fantastic company.


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