Operations Coordinator

2 weeks ago

Houston, United States Primary Services Full time

Are you a night owl or a recent graduate seeking a corporate administrative role in a call center setting? Are you a goal-driven professional ready to take your career to the next level? Join one of the most prominent solar companies in the industry We are seeking a Bilingual Customer Operations Coordinator for a temp-to-hire position who thrives in a fast-paced, dynamic environment.

This role is perfect for someone with strong customer service, document management, and technical skills who enjoys maintaining a steady routine and appreciates the flexibility of a non-standardized schedule. You'll be fully set up for success by avoiding driving in during rush hour, arriving when it suits you, and making time for personal engagements before starting your workday. Plus, you'll enjoy a free gym membership from day one, helping you stay active and prioritize your health while building your career.


Key Responsibilities:

  • Collaborate closely with the Management Team to effectively resolve customer issues.
  • Proactively handle customer inquiries and process issues.
  • Answer inbound phone calls from customers and field sales representatives.
  • Manage high-priority cases in SalesForce, ensuring accuracy and efficiency.
  • Support partner requests through timely communication via phone and email.
  • Run credit checks on accounts and generate end-of-day reports.
  • Adapt daily workload to support management action plans.
  • Maintain detailed records and documentation for all interactions.


Qualifications:

  • Bilingual in Spanish is REQUIRED to communicate effectively with our diverse clientele.
  • Minimum of 2+ years in a call center environment, showcasing your exceptional customer service skills.
  • Proven experience in document management, ensuring meticulous handling of customer files and information
  • Strong proficiency in MS Office Suite (Excel, Word) and SalesForce CRM for effective data management.
  • Exceptional communication skills, both verbal and written, with a keen attention to detail.
  • Ability to manage multiple tasks efficiently and adapt to changing priorities.
  • Administrative or accounting skills, including check reconciliation and reporting, are a plus.
  • Flexibility to work overtime when needed.


Apply today to grow your career in credit and collections with a team that values your expertise and offers flexibility


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