Food And Beverage Operations Manager

ABOUT US

At Neighbourgood, we provide inspiring living and workspace solutions to help our members thrive. The future of living and working is happening right now, and we are leading this movement in South Africa, and connecting the dots as we go. United by a common purpose, to bring GOOD to neighbourhoods, we are on a mission to create sustainable next-generation spaces that leave the world a better place than we found it.

JOB DESCRIPTION & KEY PERFORMANCE AREAS

JOB TITLE: Food & Beverage Operations Manager

DEPARTMENT: Food & Beverage

REPORTS TO: Head of Food & Beverage

ROLE SUMMARY

The duties of a Food and Beverage Manager include managing daily operations, developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with health and safety regulations, and providing excellent customer service.

ROLE RESPONSIBILITIES & DUTIES

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.

• Preserve excellent levels of internal and external customer service.

• Design exceptional menus, purchase goods and continuously make necessary improvements

• Identify customers’ needs and respond proactively to all their concerns.

• Lead F&B team by attracting, recruiting, training and appraising talented personnel

• Establish targets, KPI’s, schedules, policies and procedures.

• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

• Comply with all health and safety regulations.

• Report on management regarding sales results and productivity.

QUALIFICATIONS & EXPERIENCE

• Relevant degree or diploma

• +5 years professional knowledge and/or work experience

• 3 years Food and Beverage management position

• Vast knowledge of food and Safety regulations

• Excellent oral and written communication skills

• Ability to prioritize tasks and handle numerous assignments simultaneously

•A can-do, eager-to-learn attitude

•Able to formulate a unique vision and flawlessly execute the vision

• Creative and problem-solving skills – the ability to logically approach any situation and offer relevant suggestions for consideration

• Quick to learn and the ability to adapt quickly to change

• Self-starter and self-motivated – able to manage your own time effectively

• Strong team player, with a positive and enthusiastic attitude, who enjoys working with people and has good interpersonal skills

• Strong organizational, planning and project management skills

KEY SKILLS

• Proficient in the use of Microsoft Office, Google Applications, Asana and a good base of general computer knowledge.

• Front of House Excellence Lead by example in delivering top-notch customer service. Engage with guests to ensure a memorable experience and stay attuned to industry trends to continually enhance our offerings.

• Business Ownership Mindset Operate the business with the same dedication and initiative as if it were your own. Drive the team to achieve business objectives and maintain a high standard of excellence.

• Staff Management Oversee the recruitment, training, and development of staff. Foster a positive work environment that encourages teamwork and high performance.

• Back of House Expertise Manage kitchen operations, ensuring all food preparation meets the highest standards of quality, safety, and health regulations.

• Sales Reporting & Financial Management Monitor and report sales to senior management. Track costs and Gross Profit (GP%) to maintain a sustainable business model, ensuring alignment with budgetary goals.

• Supplier & Business Development Source new business opportunities and cultivate strong relationships with suppliers. Explore wholesale avenues and secure partnerships that contribute to the company's growth.

• Specialty Coffee Experience A strong advantage for candidates with experience in specialty coffee, whether from a café, roastery, or coffee business.

• Health & Safety Compliance Ensure all operations adhere to food safety and health regulations, maintaining a safe environment for both staff and customers.

• Financial, budgeting and inventory skills

• Ability to "lead", influence, and guide other individuals and teams.

• Ability to manage plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other relevant businesses.

• Ability to communicate clearly and persuasively with staff, vendors and customers.

• Ability to work under pressure; multi-task and organizational skills.

• Problem solving skills

• Excellent Customer service

REMUNERATION

Salary is dependent on experience. This is a full-time, permanent position based at a Neighbourgood location in San Francisco, managing various locations as a whole

TRAINING / HUMAN RESOURCES

●To lead by example by processing the highest standards of personal grooming and appearance, positive mental attitude, clear and un-emotional decision-making techniques.

●To understand, promote and practice at every opportunity the ethos and core values of Neighbourgood.

●To inspire, motivate, coach and develop the potential of all staff members.

●In absence of the Community Manager, to ensure that all departmental staff report to work at the correct time, in a properly laundered and maintained uniform, professional appearance and attitude.

CUSTOMER SERVICE

●To ensure that all guests always receive the best possible standard of service.

●To ensure that all guest complaints / compliments received are dealt with in the correct professional manner and sent to the Housekeeping Supervisor, in a timely fashion and that these are all recorded and any actions to be followed up are completed and files updated.

HEALTH & SAFETY

●To safeguard all company materials, equipment, goods, and assets.

● To be totally security conscious at all times and ensure that effective procedures are in operation for bomb scares, etc.

● Report any suspicious activities to security.

● To ensure maximum security in all areas under your control.

● To ensure that all areas in your department are always clean and tidy, including guest bathrooms.

● Follow the company’s Personal and Hygiene grooming standards.

● You must be aware of emergency procedures.

● To report all accidents and near misses to your manager or Human Resources Department.

● Follow all health and safety company policies.

ADHOC

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

SYSTEMS AWARENESS

All employees are expected to make themselves familiar with the contents of the company’s Handbook and all safety procedures and all standard operating procedures (SOP) The manual describes in general terms the nature of the Neighbourgood business and the various responsibilities regarding quality, safety and environmental protection issues and customer requirements.

This job description is neither definitive nor restrictive and may be modified to meet the ever-changing needs of a fast-paced business hotel environment.

WORKING AT NEIGHBOURGOOD

We are a young, dynamic and fast-growing company looking for smart, creative, hard-working, good people with integrity to join our team.

Being a Neighbourgood team member is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you — because together we can achieve more. At Neighbourgood, we challenge ideas, and explore new ways of getting things done, and we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

Neighbourgood is growing incredibly quickly, meaning each team member will be given significant responsibility and autonomy. We value strong work ethic and entrepreneurial spirit. This will mean hard work, but will also mean room for innovation in developing processes and/or programs that could benefit the company.

Please feel free to also send your CV to careers@neighbourgood.co.za

We look forward to hearing from you