Implementation Specialist

2 weeks ago

Hayward, United States Senzime Full time

Are you passionate about advancing patient care and making a tangible difference in healthcare? Join Senzime, a Swedish medical device company leading the way in innovative, CE and FDA-cleared patient monitoring systems. Our mission is to eliminate anesthesia and respiratory-related complications, and we’re seeking driven individuals to help us realize this vision.


Senzime’s groundbreaking portfolio includes the TetraGraph®, a cutting-edge solution for real-time neuromuscular monitoring. As part of our U.S. team, you’ll be integral to driving product adoption and empowering healthcare providers to deliver safer and more effective care.


About the Role

We’re looking for Implementation Specialist (IS) to provide technical expertise and post-sale education for Senzime products. This is a contracted/PRN role, with an expected workload of 1–2 days per week, depending on account activity and customer needs. You’ll work closely with our sales team to support customers, ensuring seamless integration of our devices into clinical workflows. Assigned to large hospital systems or geographic regions, you’ll focus on driving utilization, enhancing satisfaction, and fostering long-term success.


What You’ll Do:

Clinical Implementation

  • Serve as the local point of contact, delivering hands-on clinical support and addressing technical challenges.
  • Collaborate with the sales team to train customers, ensuring confidence in product use and driving ongoing adoption.

Training & Education

  • Provide in-depth, hands-on training to facility staff on device operation, maintenance, and troubleshooting.

Collaboration & Communication

  • Build strong relationships with key clinical stakeholders, offering expert guidance on device integration.
  • Proactively communicate with the sales team and management on progress, challenges, and opportunities.

Troubleshooting & Technical Support

  • Deliver on-site troubleshooting and resolve operational issues effectively.
  • Coordinate with the sales team to address complex issues and escalate concerns when needed.

Continuous Improvement

  • Gather feedback from users to identify opportunities for product improvement and enhance satisfaction.


Who You Are:

Skills & Competencies

  • Autonomy & Initiative: Work independently, manage your schedule, and prioritize tasks effectively.
  • Analytical & Problem-Solving: Quickly identify issues and propose customer-focused solutions.
  • Customer Communication: Convey complex clinical and technical concepts clearly to diverse audiences.
  • Collaboration & Teamwork: Thrive in a team setting, working seamlessly across departments.
  • Customer-Centric Mindset: Passionate about customer satisfaction and proactive in resolving issues.


Qualifications

Education:

  • Bachelor’s Degree preferred, or equivalent work experience.

Experience:

  • Clinical background (e.g., Anesthesia Tech, RN, Paramedic) with 2+ years in a healthcare setting.
  • Experience in medical device training, support, or implementation is a strong advantage.

Skills:

  • Proficient in communicating technical and clinical information to varied audiences.
  • Strong troubleshooting and technical support capabilities.
  • Skilled at managing multiple tasks and prioritizing effectively.

Other Requirements:

  • Valid driver’s license and willingness to travel to customer sites as needed.
  • Ability to work autonomously and manage territory assignments effectively.


Why Join Senzime?

At Senzime, you’ll be part of a global team committed to improving patient outcomes and redefining healthcare standards. If you’re driven by innovation, collaboration, and a passion for making a difference, we’d love to hear from you.


Apply Today

Take the next step in your career and join a company that’s transforming patient safety. Let’s shape the future of healthcare together.

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