Sr. Hospitality Associate

4 months ago

Merrimack, United States Fidelity TalentSource LLC Full time



Senior Hospitality Associate

Join the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the Director, Facilities and Operations, in this role you will focus on hospitality service execution and onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company hospitality mentality and responsible and responsible for meeting our global service promise standards and programs.

The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.

Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office.

Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience happiness, and contributing to the retention of our talent in the organization.



The Expertise You Have

  • Undergraduate degree or relevant experience
  • Proven track record in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.
  • Experience within the Financial Services industry is also valued.
  • Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.
  • May need to work occasional extended hours (morning or evening) to support projects or activities.


The Skills You Bring

  • Excel with meeting new people and networking and have a conscientious, thoughtful, and respectful demeanor
  • Have a consumer-first mentality with ability to identify and deliver against unmet needs
  • Excellent communication and interpersonal skills and a proficiency to influence others and build relationships
  • Exhibit confidence in communication
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic
  • Detail oriented with outstanding prioritization skills.
  • Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach
  • You are proficient with Microsoft Office suite


The Value You Deliver

  • Ensure the local site is functioning to quality standards and making recommendations to FREC teams if repairs or updates are required.
  • Identify and resolve issues with cleaning, IT, and conference room equipment.
  • Know and be able to implement building safety plans.
  • Support the execution of initiatives crafted to build connections between associates, including real estate workspace experience events, communications, and building walk-throughs.
  • Support the implementation of initiatives, processes, and strategy to further guest and associate experience.
  • Validating execution of global experience standards and standard operating procedures


The Team

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. FRE runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

  • Sr. Hospitality Associate

    3 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Senior Hospitality AssociateJoin the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the Director, Facilities and Operations, in this role you will focus on hospitality service execution and onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates Real Estate...

  • Sr. Business Analyst

    3 weeks ago

    Merrimack, United States Fidelity Investments Full time

    Job Description: Role Partner with Agile Squads and the WI Client and Participant Services Business, you play a vital role in support of the WI Operations telephony / eServices platforms. The Sr. Business Analyst - Platform Administration Support (PAS) actively engages in several critical initiatives for Fidelity Workplace Investing. This position will have...

  • Senior Hospitality Associate

    7 days ago

    Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time

    Job SummaryFidelity TalentSource LLC is seeking a Senior Hospitality Associate to play a key role in the regional workspace experience. This role reports to the Director, Facilities and Operations, and focuses on hospitality service execution and onsite service delivery, ensuring a magnetic and vibrant workday for all Fidelity associates.Key...

  • Sr. Business Analyst

    4 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:RolePartner with Agile Squads and the WI Client and Participant Services Business, you play a vital role in support of the WI Operations telephony / eServices platforms.The Sr. Business Analyst - Platform Administration Support (PAS) actively engages in several critical initiatives for Fidelity Workplace Investing. This position will have...

  • Sr. Business Analyst

    4 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:RolePartner with Agile Squads and the WI Client and Participant Services Business, you play a vital role in support of the WI Operations telephony / eServices platforms.The Sr. Business Analyst - Platform Administration Support (PAS) actively engages in several critical initiatives for Fidelity Workplace Investing. This position will have...

  • Sr. Cybersecurity Consultant

    3 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Sr. Cybersecurity ConsultantFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Sr. Cybersecurity Consultant (Regulatory & Audit) to work in Fidelity’s Enterprise Cybersecurity division in Merrimack, NH!The TeamThe Enterprise Cybersecurity (ECS) Regulatory & Audit team...

  • Sr. Cybersecurity Consultant

    2 months ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Sr. Cybersecurity Consultant Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Sr. Cybersecurity Consultant (Regulatory & Audit) to work in Fidelity’s Enterprise Cybersecurity division in Merrimack, NH! The Team The Enterprise Cybersecurity (ECS) Regulatory & Audit...

  • Lead Hospitality Specialist

    3 weeks ago

    Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time

    Lead Hospitality SpecialistBecome an integral part of Fidelity TalentSource LLC as a key contributor to the regional workspace experience. Reporting directly to the Director of Facilities and Operations, your primary focus will be on delivering exceptional hospitality services and fostering a vibrant work atmosphere for all Fidelity associates. As a...

  • COOK (FULL TIME)

    4 hours ago

    Merrimack, United States Flik Hospitality Group Full time

    Job DescriptionJob Description Flik Hospitality Group We are hiring immediately for full time COOK positions.Location: Fidelity Spartan Cafe - 1 Spartan Way, Merrimack, NH 03054. Note: online applications accepted only.Schedule: Full time schedule. Monday through Friday, hours may vary. More details upon interview.Requirement: Previous culinary experience is...

  • Hospitality Ambassador

    2 weeks ago

    Merrimack, New Hampshire, United States Roedel Companies LLC Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Roedel Companies LLC. As a key member of our Front Office Team, you will be responsible for creating memorable moments for our guests by providing exceptional service and ensuring their stay is nothing short of excellent.Key Responsibilities:Greet and...

  • Sr. Manager, Finance

    4 months ago

    Merrimack, United States Fidelity Investments Full time

    Job Description : This Senior Manager role offers an exciting opportunity to help shape the Client Services organization in the new Fidelity Brokerage business. The primary objective of the role will be to provide strategic insights and business case economics in support of our Brokerage Acquisition and Scale & Efficiency efforts. You will also help...

  • Front Desk Associate

    1 month ago

    Merrimack, United States Roedel Companies LLC Full time

    DescriptionAre you an Ambassador of Hospitality? We want You! Join our team and receive up to a $500 Sign On Bonus!***Position: Front Desk Associate Pay: Starting at $13.00 per hour, plus monthly monetary performance bonus Position Details: Our Front Office Team creates memorable moments for our guests. This position is a highly visible hospitality position...

  • Sr. Technician

    3 months ago

    Merrimack, United States Elbit Systems of America Full time

    Job DescriptionJob DescriptionCompany DescriptionElbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to...

  • Sr. Manager, Alts Financial Reporting

    2 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The RoleAre you interested in joining a collaborative, operations-focused team? Do you have solid understanding and experience preparing or auditing financial statements for alternative investment products? In this role the Senior Manager, Shareholder Reporting will prepare, review, and coordinate the production of financial reports to ensure...

  • Sr. Manager, Alts Financial Reporting

    2 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The RoleAre you interested in joining a collaborative, operations-focused team? Do you have solid understanding and experience preparing or auditing financial statements for alternative investment products? In this role the Senior Manager, Shareholder Reporting will prepare, review, and coordinate the production of financial reports to ensure...

  • Sr. Manager, Alts Financial Reporting

    6 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The RoleAre you interested in joining a collaborative, operations-focused team? Do you have solid understanding and experience preparing or auditing financial statements for alternative investment products? In this role the Senior Manager, Shareholder Reporting will prepare, review, and coordinate the production of financial reports to ensure...

  • Sr. Manager, Alts Financial Reporting

    5 days ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The RoleAre you interested in joining a collaborative, operations-focused team? Do you have solid understanding and experience preparing or auditing financial statements for alternative investment products? In this role the Senior Manager, Shareholder Reporting will prepare, review, and coordinate the production of financial reports to ensure...

  • Sr. Technician

    1 month ago

    Merrimack, United States Elbit Systems of America Full time

    Job DescriptionJob DescriptionCompany DescriptionElbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to...

  • Sr. Technician

    1 month ago

    Merrimack, United States Elbit Systems of America Full time

    Job DescriptionJob DescriptionCompany DescriptionElbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to...

  • Sr. Technician

    2 months ago

    Merrimack, United States Elbit Systems of America Full time

    Job DescriptionJob DescriptionCompany DescriptionElbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to...