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Customer Relation Analyst

4 months ago

Falls Church, United States Tuvli Full time

Tuvli is looking for a MRAT Trainer/Instructor to work in Virginia. To join our team of outstanding professionals, apply today

Responsibilities

Job Responsibilities:

  • Supports the Innovative Clinical Analytics (ICA) Team.
  • Uses independent judgement and facilitation skills to support strategic program planning, resource management, training, and meeting support to ICA user community.
  • Makes recommendations to MRAT leadership for decisions on program objectives.
  • Manages in-person, phone, and email inquiries and guides users through processes. Coordinates all activity planning during product rollouts, including scheduling and confirming meetings, and confirming completion of scheduled pre-training tasks at local and offsite installations where products will be deployed.
  • Travels as needed to provide training, logistical and general onsite support during rollouts.

Qualifications

Minimum Qualification:

  • 3+ years of experience in customer service environment.
  • Excellent communication skills.
  • Proficiency with Microsoft Windows and Microsoft Office Suite.
  • Bachelor’s degree.
  • Ability to work independently.
  • Ability to organize, prioritize and meet deadlines.
  • Must be US Citizen with the ability to obtain a DoD Secret clearance or have an
  • Active DoD Secret Clearance.