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Demand Planner

4 months ago

Austin, United States Mindlance Full time

Job Details:

Job Title: Demand Planner - Channel Support Account Representative

Job Duration: 6+ month contract (Possibility for extension)

Job Location: Austin TX – Hybrid


Job Summary:

  • Sales Support Operations team at Client is looking for a dynamic and motivated candidate for the role of Customer Support Account Representative.
  • position has a wide range of responsibilities focused on collaborating with CSAMs on Account Management with a focus on execution.
  • role requires an ambitious self-starter with a strong work ethic, solid analytic capability, strong leadership skills and excellent communication and collaboration skills.
  • will involve a close partnership with CSAMs as well as other internal departments and Channel reseller partners directly.
  • will also identify and lead process/system improvement opportunities inside Reseller Operations.


Key Qualifications:

  • successful candidate will have 1-3 years of Operations experience
  • and maintain effective working relationships with CSAMs, Channel reseller Partners, and internal departments
  • regular calls and account reviews with Reseller Partners
  • execution of the Order Flow Process with Resellers partners, from Order Booking through Delivery, to ensure optimal customer service levels are attained
  • post bill, backend business health metrics and KPI’s
  • workload, managing multiple and often competing tasks, and meets deadlines for a variety of deliverables
  • and implement process improvement opportunities within Reseller Operations
  • to think strategically and execute tactically, and persistent attention to detail
  • to use data and analysis to make decisions and influence others
  • to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process
  • with SAP and Excel, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
  • pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
  • to think outside the box and influence with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
  • verbal and written communicator, with the ability to tailor the communications to the relevant audience
  • and self-motivated; able to function effectively when working independently or in a team
  • to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
  • presentation skills
  • to represent Client externally at customer forums with professionalism

Description:

  • position requires excellent understanding of the order cycle & execution process, within a dynamic and fast-moving environment.
  • individual will be responsible for ongoing backlog management and process improvement in partnership with the CSAM.
  • a day-to-day basis, the role requires collaboration with internal groups such as Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers in the execution, delivery, and payment of product.
  • key data, metrics and execution plan to Management and partners.


Education:

Bachelor degree in Business, Mathematics or Engineering or equivalent experience in Operations/Supply Chain a plus.


EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”