Vice President of Product Support

1 month ago

Baltimore, United States Chesapeake Search Partners Full time

Overview:

Chesapeake Search Partners is searching for a Vice President of Product Support to join our client’s team in Baltimore, MD. The Vice President of Product Support will provide leadership for the parts and service departments, playing a critical role in ensuring operational excellence, customer satisfaction, and profitability. This position will oversee and collaborate with managers in parts, service, product support, and warranty to drive performance optimization, strengthen customer relationships, and streamline all product support operations. The VP of Product Support will be instrumental in propelling the growth and success of the company’s parts and service operations, aligning strategies with overall business goals.


Essential Job Functions:

  • Provide strategic leadership and support to service, warranty, and parts managers, ensuring consistent, high-quality performance across all locations.
  • Develop and execute strategic plans for parts and service departments to improve operational efficiency, customer satisfaction, and profitability.
  • Monitor key performance indicators (KPIs) such as inventory levels, service efficiency, and customer satisfaction to ensure optimal operations.
  • Manage and oversee the implementation of service programs, campaigns, and preventive maintenance across the network.
  • Lead the training and development of service and parts teams, ensuring they are equipped with the skills and knowledge to deliver exceptional service.
  • Build and maintain strong internal and external relationships, fostering collaboration across teams and with key stakeholders.
  • Collaborate with manufacturers to ensure proper training, support, and alignment with parts, service, and warranty requirements.
  • Drive parts and service profitability by setting and achieving sales, revenue, and cost control targets.
  • Regularly review financial performance and recommend adjustments to meet or exceed profit objectives.
  • Implement continuous process improvements to enhance operational efficiency and effectiveness.
  • Stay informed on industry trends, technologies, and best practices to maintain a competitive edge.
  • Travel to branch locations (approximately 25% travel) to provide on-site leadership and ensure consistent implementation of initiatives.


Qualifications:

  • Education: Bachelor’s degree in Manufacturing, Business Administration, or a related field preferred. An MBA or advanced degree with a focus on operations or business management is highly desirable.
  • Experience: 10-15+ years of experience in product distribution, with at least 5 years in a leadership or executive role.
  • Product Support Expertise: Extensive experience in product support, including after-sales services, parts management, and maintenance operations.
  • Leadership: Proven ability to lead, build teams, and develop strategic plans that drive success and growth.


Computer Skills:

  • Proficiency with computers, including Microsoft Windows, Microsoft Office Suite, and web-based applications.
  • Advanced knowledge of technical software relevant to the industry.


Certificates, Licenses, Registrations:

  • Must have a valid driver's license to operate company vehicles.

  • Vice President of Product Support

    2 months ago

    baltimore, United States Chesapeake Search Partners Full time

    Overview:Chesapeake Search Partners is searching for a Vice President of Product Support to join our client’s team in Baltimore, MD. The Vice President of Product Support will provide leadership for the parts and service departments, playing a critical role in ensuring operational excellence, customer satisfaction, and profitability. This position will...

  • Assistant to the Vice President of Development

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    About the Position:The Administrative Assistant will play a crucial role in supporting the Vice President for Advancement in delivering process improvements and providing primary support. This position requires exceptional organizational skills, attention to detail, and the ability to maintain confidentiality. The successful candidate will have excellent...

  • Administrative Support to Vice President of Advancement

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job Overview: Baltimore City Community College is seeking a skilled administrative assistant to provide high-level administrative support to the Vice President of Advancement. The successful candidate will have the opportunity to work in a dynamic and supportive environment, contributing to the development of innovative software solutions.Key...

  • Vice President, Operations

    3 weeks ago

    Baltimore, United States Vheda Health Full time

    About Vheda Health Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for...

  • Executive Vice President for Research

    3 months ago

    Baltimore, United States SRA International Full time

    Executive Vice President for Research & Innovation Overview Executive Vice President for Research & Innovation The University of Louisville (UofL) is seeking an accomplished, visionary, and transformational leader to serve as the next Executive Vice President for Research & Innovation (EVPRI). Reporting to President Kim Schatzel, the EVPRI works...

  • Executive Vice President for Research

    3 weeks ago

    Baltimore, United States SRA International Full time

    Executive Vice President for Research & Innovation Overview Executive Vice President for Research & Innovation The University of Louisville (UofL) is seeking an accomplished, visionary, and transformational leader to serve as the next Executive Vice President for Research & Innovation (EVPRI). Reporting to President Kim Schatzel, the EVPRI works...

  • Vice President Payor Strategy

    3 weeks ago

    Baltimore, United States Hearthstone of Northern Nevada Full time

    Fundamental Clinical & Operational Services is searching for a Vice President of Payor Strategy and Contracting based in our Sparks, Maryland office. The Vice President of Payor Strategy and Contracting will oversee national and regional payor and contracting strategies with Managed Care Organizations (MCOs) including I-SNP programs. Will direct national and...

  • Product Support Director

    4 days ago

    Baltimore, Maryland, United States Chesapeake Search Partners Full time

    Job OverviewChesapeake Search Partners is seeking a skilled executive to lead the parts and service departments. As Vice President of Product Support, you will play a critical role in ensuring operational excellence, customer satisfaction, and profitability.

  • Vice President for Finance

    1 month ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary The Vice President for Finance and Administration (VPFA) is responsible for executive level leadership with a vision for planning, analyzing, and evaluating the College's business and financial operations in the areas of budget and accounting; procurement; capital planning; retail bookstore operations; facilities operations; food...

  • Restoration Vice President

    3 weeks ago

    Baltimore, United States gpac Full time

    Restoration Vice President (Open to Relocators) Qualifications Proven experience in sales leadership in the Restoration Industry Excellent communication, negotiation, and presentation skills Strong business acumen and strategic thinking abilities Ability to build and maintain long-term client relationships Results-driven mindset with a track record of...

  • Restoration Vice President

    3 weeks ago

    Baltimore, United States gpac Full time

    Restoration Vice President (Open to Relocators) Qualifications Proven experience in sales leadership in the Restoration Industry Excellent communication, negotiation, and presentation skills Strong business acumen and strategic thinking abilities Ability to build and maintain long-term client relationships Results-driven mindset with a track record of...

  • Restoration Vice President

    3 weeks ago

    Baltimore, United States gpac Full time

    Restoration Vice President (Open to Relocators) Qualifications Proven experience in sales leadership in the Restoration Industry Excellent communication, negotiation, and presentation skills Strong business acumen and strategic thinking abilities Ability to build and maintain long-term client relationships Results-driven mindset with a track record of...

  • Restoration Vice President

    3 weeks ago

    Baltimore, United States gpac Full time

    Restoration Vice President (Open to Relocators) Qualifications Proven experience in sales leadership in the Restoration Industry Excellent communication, negotiation, and presentation skills Strong business acumen and strategic thinking abilities Ability to build and maintain long-term client relationships Results-driven mindset with a track record of...

  • Assistant Vice President for Facilities

    3 weeks ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary The Assistant Vice President of Facilities is responsible for ensuring College facilities support operational, administrative, and instructional requirements of the College effectively and efficiently. The AVP of Facilities provides recommendations for strategic planning, general management, and professional direction for...

  • Assistant Vice President for Facilities

    3 weeks ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary The Assistant Vice President of Facilities is responsible for ensuring College facilities support operational, administrative, and instructional requirements of the College effectively and efficiently. The AVP of Facilities provides recommendations for strategic planning, general management, and professional direction for...

  • Associate Vice President for Enrollment Management Undergraduate Student Success

    3 weeks ago

    Baltimore, Maryland, United States Notre Dame of Maryland University Full time

    About the RoleWe are seeking an exceptional Associate Vice President for Enrollment Management Undergraduate Student Success to join our team at Notre Dame of Maryland University. This is a critical leadership position that will play a key role in shaping the university's enrollment management strategy and driving student success.Job SummaryThe Associate...

  • Senior Vice President Finance, Renewable Energy

    1 month ago

    baltimore, United States Veritas Partners Full time

    Senior Vice President, Accounting & Finance - Renewable EnergyLocation – Baltimore, MD (Hybrid)Due to significant company growth, this is a new Senior Vice President of Accounting & Finance opportunity within an industry leading renewable energy investment and project developer based in Baltimore, MD. This hybrid flexible position will offer the...

  • Senior Vice President Finance, Renewable Energy

    1 month ago

    Baltimore, United States Veritas Partners Full time

    Senior Vice President, Accounting & Finance - Renewable EnergyLocation – Baltimore, MD (Hybrid)Due to significant company growth, this is a new Senior Vice President of Accounting & Finance opportunity within an industry leading renewable energy investment and project developer based in Baltimore, MD. This hybrid flexible position will offer the...

  • Senior Vice President Finance, Renewable Energy

    1 month ago

    Baltimore, United States Veritas Partners Full time

    Senior Vice President, Accounting & Finance - Renewable EnergyLocation – Baltimore, MD (Hybrid)Due to significant company growth, this is a new Senior Vice President of Accounting & Finance opportunity within an industry leading renewable energy investment and project developer based in Baltimore, MD. This hybrid flexible position will offer the...

  • Senior Vice President Finance, Renewable Energy

    1 month ago

    baltimore, United States Veritas Partners Full time

    Senior Vice President, Accounting & Finance - Renewable EnergyLocation – Baltimore, MD (Hybrid)Due to significant company growth, this is a new Senior Vice President of Accounting & Finance opportunity within an industry leading renewable energy investment and project developer based in Baltimore, MD. This hybrid flexible position will offer the...