Regional Director of Operations

4 weeks ago

Orlando, United States Flourish Research Full time

Highland Performance Solutions is proud to be leading a retained search for Flourish Research, headquartered in Miami, Florida, for the role of Regional Director of Operations for Orlando, Florida.


This position entails overseeing multiple sites on-site, with no remote work option (not hybrid), and necessitates travel between locations. Relocation is available for this role.


Who We Are

Advancing the health and wellness of society through clinical trials, Flourish Research is one of the largest integrated clinical research site companies in the US, with best-in-class sites who have a strong brand and track-record of recruiting and retaining a highly diversified patient populations in the therapeutic areas of cardiology, metabolic disorders/renal, CNS, pulmonology, and vaccines. Flourish’s fully integrated site network strategy with centralized infrastructure and investment in technology allows for superior patient access, engagement, and diversification as well as consistent, high quality data delivery. Flourish has differentiated its sites through an investment in Quality Management Systems, a focus on patient diversity, and deep clinical expertise backed by SMEs in its Centers of Excellence focus areas.


The Role & Opportunity

The Regional Director of Operations will be responsible for the execution and oversight of the clinic’s operational functions, inclusive of P&L, and will execute on Flourish Research’s mission of providing high-quality clinical trials to our growing client base utilizing a fiscally responsible, collaborative approach. As part of the executive leadership team, you will report directly to the company’s Chief Operating Officer.


Responsibilities

Financial & Operational:

  • Responsible for site level operational and financial metrics including budget targets, reports, and actions for continuous improvement activities.
  • Must become knowledgeable about the history, operations, positioning and other facets of the site and Flourish Research that has led to its current market position.
  • Regularly analyzes operational volume and labor staffing models to determine optimal staffing requirements.
  • Leads, develops, mentors, and engages a team of operations managers to execute against the clinical/operational strategy.
  • Responsible for driving performance and coaching/development objectives.
  • Own the P&L for the site, responsible for executing against margin/EBITDA targets and other performance related metrics.
  • Implement plans & processes to maintain productivity and profitability.
  • Effectively uses financial levers to manage a P&L and operational budget, inclusive of fixed and variable costs and requesting capital expenditures.
  • Understand a clinical trial agreement budget to identify renegotiation opportunities, as well as bridging the clinical team with the accounting and finance teams.

Team Management:

  • Recruit, train, assess, develop and retain clinical and recruitment staff to ensure successful team and business performance.
  • Use routines and best practices to assess performance, provide recognition and performance coaching when gaps are identified.
  • Identify site level management development and training needs and ensure training is obtained.
  • Serve as the change, culture and engagement champion, driving People and Culture initiatives for the site in partnership with site level management.
  • Work with the training team to develop a pipeline of effective leadership at the facility level.
  • Direct specialty recruiting strategy to fulfill needs for short, mid and long-term site level success and market development.

Site Management:

  • Work closely with the Quality and Risk teams, team leads/site managers and department managers to establish and maintain SOPs and policies and procedures to ensure compliance with Good Clinical Practices, federal regulations/ICH guidelines, HIPAA laws and sponsor protocols.
  • Attend pre-study as needed. When possible, participate in ongoing and close-out monitoring visits with sponsor/(CRO) representatives.
  • Ensure the safety of study participants through appropriate training of staff and by working closely with Sponsors/CRO’s Scientific and Medical Affairs.
  • Ensure continuous high-level involvement by principal investigators as required by FDA regulations/ICH guidelines and SOPs by maintaining frequent communications with and coordinating the training of physician investigators and their staff.
  • Ensure data integrity by working closely with Quality Control (QC) for the timely submission of quality data to our sponsors.
  • Provide oversight to the staff accountable for the Site’s profile in the community, engages with thought leaders, advocacy groups and relevant members of the community to communicate the importance of clinical trials, and encourage community participation in clinical trials.
  • Holds the Flourish shared services functions accountable to deliver against agreed upon service level targets; including but not limited to Human Resources, Feasibility, Business Development, Budgets and Contracts, Quality, Training, Information Technology, Realtime and Finance.


Minimum Qualifications

  • Bilingual English/Spanish required at the intermediate skill level (Medical terminology not required for this role. Fluent speaking and communicating with staff.)
  • Bachelor’s degree in science, nursing, or healthcare management required; MBA is preferred
  • Minimum of 3 years of experience leading multi-site clinical trials facilities, with direct operational and decision-making responsibilities required
  • Minimum 3 years experience in an operational leadership role while directly managing site level leaders required
  • Entrepreneurial mindset and strong independent problem-solving skills with the ability to work within ambiguous environment.
  • Ability to forecast and execute business planning, both from an operational and financial aspect.
  • Strong tactical and strategic planning skills in the conduct of site management; Leadership attributes.
  • Travel is required for this role; the amount of travel will vary depending on business need and client requirements.
  • Occasional night and weekend work schedules may be required.


Professional Skills

  • Demonstrated ability to collaborate and align with operations
  • Excellent oral and written communication skills
  • Excellent computer skills to include Office365
  • Experience in reviewing and implementing Standard Operating Procedures
  • Strong problem-solving skills, risk assessment and impact analysis
  • Demonstrated experience in process improvement
  • Strong negotiation and conflict management skills
  • Flexible and able to multi-task and prioritize competing demands
  • Ability to think independently and influence when appropriate


Compensation Package

  • Relocation Available.
  • Competitive salary range
  • Annual Performance-Based Merit Salary program
  • Paid Time Off
  • 8 Paid holidays, Including 2 Floating Holidays
  • 401K plan: 4% Match
  • Employee Review and Performance Program
  • Tuition Reimbursement Policy
  • Employee Referral Bonus
  • Supplemental Parental Leave


Requirements for Application

  • Apply via LinkedIn or send a resume and salary requirements to: executivesearch@highlandperformancesolutions.com
  • No faxes or phone calls will be accepted
  • Flourish is an equal opportunity employer

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