Technical Writer

2 weeks ago

Burbank, United States Milestone Technologies, Inc. Full time

We are looking for a Technical Writer to assist with creating end-user documentation to support our Service Optimization program. This initiative is aimed at improving digital collaboration by consolidating various tools into a core set of integrated and secure platforms, making it easier for employees to work together and enhancing overall security.


Who you are:

You have outstanding writing skills, but just as importantly, you love working with people. You can partner with a technologist and understand their technical jargon, but also put yourself in an end user’s shoes and write for their understanding. You have a gift for injecting friendliness and even excitement into topics other writers would consider dry or boring, and you’re passionate about helping others learn new things. You’re good at building relationships with others, and want to help them any way you can: whether that’s writing an article, conducting an interview to understand a user better, or building a communications campaign to reach people where they are.


What you will be doing:

The Technical Writer focuses on knowledge creation for our internal IT knowledgebase.


Technical Writing – creating, editing and publishing FAQs, how-to articles, feature comparisons, descriptions for request forms and other related content.

Knowledge Strategy – maintain a bird’s eye view of all content in the knowledgebase, ensuring consistency in structure and tone, accuracy of content, and recommendations for new and updated ways to present information and track value.

HTML and Image Support – Create images as needed for content; partner with graphic designers to implement CSS styles; and lightweight content editing in HTML when the WYSIWYG editor is insufficient for some formatting changes.

Reporting – Track article views, search terms, and other data to make decisions on new or updated content.


Basic Qualifications

  • Required Skills:2-5 years of experience writing technical documentation, or non-technical writing experience AND a background or interest in technology
  • Experience managing and updating knowledge in ServiceNow
  • Basic-to-intermediate experience with HTML 5 and CSS 3 for web layout and design
  • Preferred Skills: Teams, Power Platform and Viva Engage experience is not required but preferred


Compensation:

The estimated pay range for this position is USD $40.00/hr - $45.50/hr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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