Lead Application Support Engineer
Found in: Appcast US C2 - 1 week ago
Position: Lead Application Support Engineer
Employment Type: Direct Hire
Location: Coppell, TX (Hybrid)
Responsibilities:
- Lead Major Incident calls to resolve critical production issues, coordinate with relevant teams, and conduct root cause analysis.
- Troubleshoot and debug system components to address technical issues in complex, regulated environments encompassing ground and cloud applications.
- Analyze proposed application designs, identify potential gaps, and offer optimization recommendations.
- Participate in Monthly Service Reviews (MSR) with Development partners to review KPI metrics.
- Contribute to Disaster Recovery/Loss of Region events, performing tasks and gathering evidence as needed.
- Collaborate within and across teams to resolve application issues promptly and effectively.
- Support audit requests by providing necessary documentation and evidence in a timely manner.
- Plan and execute certificate creation/renewals as required.
- Develop, modify, and monitor Dashboards for improved issue detection and observability.
- Validate team analysis and implement necessary changes to prevent incident recurrence.
- Resolve Critical application alerts promptly, including production defects, and provide business impact analysis.
- Update knowledge articles and runbooks in collaboration with application development teams to ensure accuracy and relevance.
- Validate and submit responses to ongoing audit requests for information.
- Review and implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence.
- Identify and implement automation opportunities to streamline application monitoring processes.
- Partner with development teams to provide insights during design and development phases of applications.
- Implement pre-production/production application code deployment plans and vendor application upgrade processes.
- Integrate risk and control processes into daily responsibilities to supervise and mitigate risks, escalating issues appropriately.
Qualifications:
- Minimum of 6 years of relevant experience.
- Bachelor's degree or equivalent experience.
- Hands-on experience with Unix, Linux, Windows, SQL/PLSQL.
- Familiarity with relational databases such as DB2, Oracle, Snowflake.
- Experience with Monitoring and Data Tools like Splunk, DynaTrace, Grafana, etc.
- Knowledge of Cloud Technologies such as AWS, Azure, OpenShift, etc.
- Proficiency in Scheduling Tools like CA AutoSys, Control-M.
- Middleware experience with Solace, Tomcat, WebSphere, etc.
- Familiarity with Messaging Queue Systems such as IBM MQ, Oracle AQ, Kafka, etc.
- Proficiency in scripting languages like Bash, Python, Ruby, etc.
- Experience with ETL tools like Informatica Datahub/IDQ, Talend.
- Mainframe troubleshooting and support skills including COBOL, JCL, DB2, etc.
- Familiarity with ITIL Change, Incident, and Problem management processes.
- Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments.
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