Desktop Engineer, MCM/Intune

4 days ago

Needham, United States Softworld, a Kelly Company Full time

Job Title: 81079 - Desktop Engineer, MCM/Intune

Job Location: Needham MA 02494

Onsite Requirements:

  • Intune
  • PowerShell
  • MECM/SCCM

Job Description:

  • We are seeking a Desktop Engineer/Architect with 2 or more years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team.
  • This role will provide global technical expertise and design technology solutions for End-User community.

Keys to the Position:

  • Must have experience with Intune and Microsoft Configuration Manager (MCM)
  • Ability to prepare Operating Systems (OS) for corporate use
  • PowerShell and scripting as a Desktop Engineer.
  • Must have experience with "Modern Management"

Responsibilities:

  • Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
  • Use and optimize Intune Policies to help bring "Modern Management"
  • Prepare new Microsoft Windows OS versions for use within Intune for Physical and Virtual use
  • Leveraging "Modern Management" to update new software and drivers from Intune
  • Working with leadership to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
  • Assisting in the overall design, installation and integration of IT Desktop solutions throughout the enterprise.
  • Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
  • Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution
  • Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
  • Mentor new employees on the team's policy and procedures

Skills \ Experience:

  • 2-5 Years of experience in Desktop Engineering or similar discipline.
  • Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
  • Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
  • Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
  • An understanding of creating and managing reports using technologies such as PowerBI and SQL Server.
  • Exposure to Cloud based technologies such as Azure, AVD and AWS.
  • High level of technical expertise with Microsoft products such as Office 365, Teams and Active
  • Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
  • Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
  • Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
  • Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
  • Written and oral communication skills appropriate for the position include:
    • The ability to speak with clarity on technical issues in various professional settings.
    • Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
    • Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
    • Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
    • Ability to work independently with minimal direction or oversight and with a group/team.

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