Chief Claim Specialist

2 weeks ago

Atlanta, United States Harrison Gray Search Full time

Harrison Gray Search has partnered with a leading carrier of specialty insurance products distributed exclusively through wholesale brokers that is seeking a Chief Claim Specialist (Excess). Our client has been around for over 35 years and rated AM Best A++ and S&P Global AA+. They strive to create an environment where employees and their families are well-supported.


The Chief Claim Specialist will join the Excess unit of their Atlanta Claims department. With strong technical expertise and limited supervision, the Chief Claim Specialist effectively manages a caseload of Excess/Umbrella/Complex/Major Case claims in areas including the following:

  • Product
  • Transportation
  • Premises
  • Environmental
  • Chemical exposure
  • Construction defect
  • Other complex claims.


The team is highly collaborative with a specialized area of industry focus. Building deep and respectful relationships is a key component of the culture through engaging in meaningful in-person dialogue and making personal connections.


Responsibilities:


  • Handles a designated segment of serious, complex, highly valued claims exposures reported to the claims unit.
  • Works collaboratively with the Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial governed by company guidelines.
  • Provides reporting on files to the Unit Leader and/or Sr. Management, as appropriate, recommending and/or confirming reserves, plan of action, and current evaluation as required.
  • Collaborates and shares ideas in dynamic, highly specialized working environment.
  • Attends business related functions, such as team meetings, mediations, trials, company events, etc.
  • Exhibits integrity and trust.
  • In area of specialization, handles policy interpretation, coverage issues, statutes and state regulations, litigation management, conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement and strategies.
  • Other duties as assigned.


Qualifications:


  • JD strongly preferred, college degree or equivalent industry experience required.
  • 10 years of claims experience within Excess line, or specialty experience including relevant legal/attorney work.
  • Excellent oral and written communication skills required (telephone, email and interpersonal).
  • Adjuster’s licensed required or readily obtainable.
  • Advanced interpersonal skills necessary to effectively communicate with all levels of internal and external company contacts, vendors, customers, etc.
  • Possesses an excellent in-depth, working knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, and possesses excellent skills conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement steps and strategies.
  • Superior customer service orientation and strong work ethic are critical.
  • Working knowledge of Microsoft Office Products (Outlook, Word and Excel).


Perks:

  • Collaborative Culture
  • Competitive Compensation
  • Professional development opportunities
  • Supportive leadership
  • Hybrid schedule (3 days in office weekly)

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