End User Technician

Found in: Appcast US C2 - 1 week ago

Boston, United States Fidelity TalentSource LLC Full time



End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Boston, MA

This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

  • Computer Builds – maintain a supply of computers loaded with our base image
  • Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
  • Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Following guidelines to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
  • Special assignments and other work related duties as the need arises by management.


Education and Experience

  • Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
  • A+ certification is a plus


Skills and Knowledge:

  • Broad knowledge of Windows Operating Systems and Client Hardware.
  • Ability to excel in a change controlled environment.
  • Outstanding analytical and interpersonal skills.
  • Ability to work optimally with client and other groups.
  • Understanding of TCP/IP networking protocols.
  • Ability to think independently to meet goals based on requirements.
  • A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

  • End User Technician

    2 days ago

    Boston, United States Fidelity TalentSource LLC Full time

    End User Technician Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes...

  • End User Technician

    Found in: Appcast US C2 - 1 week ago

    Boston, United States Fidelity TalentSource LLC Full time

    End User Technician Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes...

  • Senior User Experience Designer

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Boston, United States HqO Full time

    HqO is connecting real estate to the people with an asset-agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for...

  • Senior User Experience Designer

    Found in: Appcast US C2 - 4 days ago

    Boston, United States HqO Full time

    HqO is connecting real estate to the people with an asset-agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for...

  • Senior User Experience Designer

    4 days ago

    Boston, United States HqO Full time

    HqO is connecting real estate to the people with an asset-agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for...

  • Front End Developer

    Found in: beBee jobs US - 7 days ago

    Boston, Massachusetts, United States reacHIRE Full time

    Do you have a passion for building beautiful and functional UIs? reacHIRE's Aurora platform team is currently seeking a React Developer to join our team. In this role, you will have an excellent opportunity to join an early stage software company that has produced a product that will have a significant impact on women in the workplaceAurora is a cloud-based...

  • User Acceptance Testing Analyst

    Found in: beBee jobs US - 1 week ago

    Boston, Massachusetts, United States Cohere Health Full time

    Company Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...

  • Front-End Developer

    1 week ago

    Boston, United States Memorable Full time

    Job DescriptionJob DescriptionAbout the roleThis is a full time leadership position, involving front-end development of Memorable's main web apps and website. You will be in charge of developing the user interface for Memorable's product, focusing on its visual design and its ability to provide an optimal user experience. Our product's UI is...

  • Front-End Developer

    4 days ago

    Boston, United States Memorable Full time

    Job DescriptionJob DescriptionAbout the roleThis is a full time leadership position, involving front-end development of Memorable's main web apps and website. You will be in charge of developing the user interface for Memorable's product, focusing on its visual design and its ability to provide an optimal user experience. Our product's UI is...

  • Desktop Support Technician

    Found in: Appcast US C2 - 2 weeks ago

    Boston, United States Summit Human Capital Full time

    Summit Human Capital is seeking a highly motivated Desktop Support Technician to support one of our federal clients and the ideal candidate will meet the following criteria:Requirements:Ability to go on-site in Boston, Massachusetts (5x a week).Ability to pass a federal background check and obtain a Public Trust Security Clearance.5+ years of technical...

  • Desktop Support Technician

    2 weeks ago

    Boston, United States Summit Human Capital Full time

    Summit Human Capital is seeking a highly motivated Desktop Support Technician to support one of our federal clients and the ideal candidate will meet the following criteria:Requirements:Ability to go on-site in Boston, Massachusetts (5x a week).Ability to pass a federal background check and obtain a Public Trust Security Clearance.5+ years of technical...

  • Desktop Support Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States Summit Human Capital Full time

    Summit Human Capital is seeking a highly motivated Desktop Support Technician to support one of our federal clients and the ideal candidate will meet the following criteria:Requirements:Ability to go on-site in Boston, Massachusetts (5x a week).Ability to pass a federal background check and obtain a Public Trust Security Clearance.5+ years of technical...

  • Software Engineer

    1 week ago

    Boston, United States Nift Full time

    Nift is redefining how customers discover new businesses. With millions of people using Nift each month, our real-time AI platform is built for massive scale on AWS. Our small but nimble product team loves tackling engineering challenges. We look for smart engineers who are passionate about building, owning and scaling features, while finding creative...

  • Help Desk Technician

    1 week ago

    Boston, United States Careerbuilder-US Full time

    Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. The Help Desk Specialist...

  • Help Desk Technician

    2 days ago

    Boston, United States Careerbuilder-US Full time

    Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. The Help Desk Specialist...

  • Help Desk Technician

    2 weeks ago

    Boston, United States CareerBuilder-US Full time

    Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. The Help Desk Specialist...

  • Principal Software Engineer

    Found in: Talent US C2 - 2 weeks ago

    Boston, United States DTCC Full time

    Title - Principal Software Engineer - Front End DeveloperAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees...

  • Senior Software Engineer

    1 week ago

    Boston, United States Nift Full time

    Nift is redefining how customers discover new businesses. With millions of people using Nift each month, our real-time AI platform is built for massive scale on AWS. Our small but nimble product team loves tackling engineering challenges. We look for smart engineers who are passionate about building, owning and scaling features, while finding creative...

  • Pest Control Technician

    1 week ago

    Boston, United States British Pest Control Association Full time

    **BPCA Jobs and Careers Board** **The most popular jobsite for the pest control industry in the UK** The popular BPCA jobs board is the best place for you to advertise vacancies to the pest control industry. The board is visited regularly by existing pest control professionals, and also new people looking to enter the industry. Location: Salary: 21,000 to...

  • Junior IT Service Technician #3860

    Found in: Talent US C2 - 1 week ago

    Boston, United States GovCIO Full time

    Overview GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Boston, MA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee provides support for all onsite IT activities....