Senior Manager Platform Operations

4 weeks ago

Bellevue, United States Tencent Full time

Tencent Games:

Tencent Games was launched in 2003 and has since grown into a leading global platform for game development, publishing and operations. We are dedicated to providing high-quality interactive entertainment experiences to players and currently offer more than 140 games, including PUBG MOBILE, Call of Duty: Mobile, League of Legends, Arena of Valor and Alchemy Stars, to hundreds of millions of players across over 200 countries and regions.


As the Senior Manager Platform Operations, you will play an important role as part of Tencent Games’ Strategic Partners leadership team, reporting directly to the Head of Strategic Partners – Console/PC.


Overview:

Our Strategic Partners team is looking for an experienced Senior Manager Platform Operations to drive our release strategy for games, updates, and other content across all PC and Console platforms. In collaboration with our studio operations team, you’ll ensure a smooth relationship and overall submission process between companies. You will work with teams across Level Infinite, Tencent IEG Global (Production, Operations, Marketing, Comms), and our external development studios to oversee and coordinate highly complex timelines for certification, age ratings, and releases. You will act as a primary point of contact for game releases and age ratings and communicate status on all issues related to these releases to help ensure smooth, successful launches. You will also work with first party partners to coordinate the setup of products and ensure that all launches go as planned. We are looking for someone who can apply significant experience within the Games as a Service sector to define, guide, and create team processes, pipelines, and deliveries.


Responsibilities:

  • Support the Level Infinite leadership team, helping develop end-to-end timelines and plans for all releases in our portfolio (full games, updates, add-on content, IAP, etc.)
  • Oversee the tracking of tasks and deadlines involved in game releases (game submissions, patch submissions, marketing materials submissions, age ratings submissions)
  • Drive the submission process for age ratings on assigned projects
  • Collaborate with our partner teams on development, marketing, QA/localization and production through regular communication and reporting
  • Clearly communicate submission issues, their impact, and develop action plans through partner teamwork
  • Coordinate and educate internal stakeholders and development partners on Release Management processes
  • For physical releases, provide support to internal stakeholders by tracking packaging approvals, communicating any blockers, vetting the manufacturing timelines against the production timeline, etc
  • Identify risks in advance and drive the team towards successful resolution before the risks turn into incidents affecting the team or players
  • Act as platform tech evangelist to educate teams on unique and priority features/functionality by platform
  • Other relevant duties as assigned


Qualifications:

  • 10+ years of platform operations experience, preferably GaaS based content releases and support across all PC and console platforms
  • Strong relationships with platform Operations, Submission and Certification teams
  • Experience shipping 2-3 full commercial game ship cycles
  • Focused and composed under pressure
  • Strong understanding of the console SDK development tools, timelines and release processes for multiple platforms
  • Excellent knowledge of console certification requirements and age ratings submissions, with experience handling submissions for PEGI and/or ESRB
  • Highly adaptable to a variety of situations and curious about potential improvements
  • Flexibility and willingness to work odd hours as needed to support our development studios around the world and in multiple time zones
  • Strong communication and relationship-building skills adapted for a global remit
  • Ability to coordinate with multiple teams across publishing infrastructure and effectively prioritize tasks
  • Ability to quickly solve or seek the solution to any problem in a dynamic and ever-changing environment
  • An enthusiasm and passion for games and the games industry, with a strong understanding of the game development and release process
  • Experience shipping a physical release, understanding of the manufacturing timeline
  • Previous experience in QA and/or game development is a plus

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