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IT Communication Infrastructure Technician III

2 months ago

St Louis, United States Rose International Full time

Schedule Notes:

3-month CTH conversion salary to be confirmed at the time of offer

100% onsite - candidate must be local

M-F 8-5 w/1-hour lunch

4-5 years of hands-on troubleshooting experience.

Fiber optic background required.

Description:

The Communications Infrastructure Technician will be a member of the team responsible for the deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will perform day-to-day operational work & projects performing technical tasks and troubleshooting issues.

Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.

Performs high level troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.

Performs certifying test results for copper & fiber optic infrastructure.

Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plants.

Oversees assigned trouble tickets & work orders while maintaining SLE deadlines.

Performs telecommunication Room (TR) upkeep & maintenance.

Supports IT project work.

Provide 24x7x365 response for incidents and alerts Develop, maintain, and provide infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.

Installs low-voltage wiring, adhering to the technical specifications of the University's low-voltage structured wiring standards.

Keeps up to date with the latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.

Attends, schedules, and/or facilitates meetings related to job duties Fills in for teammates, and responds to emergencies when needed Performs other duties as assigned

Skills:

Must have working knowledge of structured cabling systems, applying a technical understanding of industry standards & network infrastructure Knowledge of and experience with modern service management systems to receive trouble tickets Ability to troubleshoot complex issues and meet SLE requirements Strong client-facing and internal documentation skills Strong analytical and troubleshooting skills required Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts Technical expertise to assist in decision making and analysis Ability to apply experience and judgment to plan and accomplish basic goals, great problem-solving skills Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must possess the ability to clearly communicate with clients and team members through written and spoken words.

Project Management: Meet goals and deadlines towards completion and manage timelines Planning and Organization: Ability to lead, plan, and organize the work of others Technical Knowledge: Understands basic network protocols, understands network layer 1 infrastructure, requires detailed understanding of network low voltage structured wiring and its associated physical infrastructure Software Knowledge: Ability to utilize Microsoft Excel, Outlook, Word, Teams, & similar software applications for daily tasks.

Technical Solution Development: Understands the root cause of the problem; ability to make suggestions for technical modifications to prevent future problems; ability to make decisions on appropriate course of action for unique problems Technical Support: Ability to independently resolve complex problems within areas of responsibilities; ability to perform diagnostics in a timely manor Consultancy Skills: Ability to assess needs of user and recommend solutions to meet customer needs; ability to consult with senior-level decision makers, on an on-going basis, to discuss alternative technical solutions

Keywords:

Education:

Completion of an infrastructure low voltage certificate program or degree from an accredited technical school preferred associate degree in computers or information technology required plus 4 years of related experience, or equivalent combination of education and experience preferred. Experience can be instead than education.

Knowledge of structured cabling systems

BICSI certification preferred

Skills and Experience:

Required Skills:

BICSI

CUSTOMER SERVICE

CABLING

PROBLEM-SOLVING

DOCUMENTATION
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).