Communication Center Specialist
6 days ago
Are you ready to be at the center of life-saving missions, where you play a role in making a difference in the lives of others? Join our team at Life Link III, where you can grow your career, serve your community, and enjoy work-life balance benefits.
Life Link III is seeking dynamic and dedicated Communication Specialists to join our team in Shoreview, Minnesota. As a Communication Specialist, you'll be the first point of contact in critical situations, ensuring that our air medical transport services are delivered with precision and care.
This position is scheduled for nights (6pm-6am). All positions are 12-hour shifts.
What You'll Do:
- Be part of a team that intersects healthcare, aviation, and public safety, offering a unique perspective in a fast-paced and impactful industry
- Serve as the vital connection between our partners and our air medical transport teams, receiving and coordinating all incoming requests via telephone, radio, and digital notifications
- Dispatch aircraft and coordinate patient transports, working closely with our pilots, Operations Control Specialists, medical staff, and community partners
- Provide exceptional customer service and maintain clear, calm communication in high-priority situations
- A quick thinker who can multitask in a fast-paced environment
- Someone who thrives under pressure and can communicate effectively, even in the most stressful situations
- A team player passionate about safety, excellence, and customer service
What We Offer:
- $900 a year in professional development
- Starting pay is based on experience and ranges from $29.34 to $30.23 per hour
- Competitive Health Benefits
- Employer Matching HSA on qualified plans
- Employer Matching Retirement Plan with no vesting schedule
- Competitive Paid Time Off to foster a work/life balance
- Life Link III covers up to 9 weeks of your pay for an approved FMLA leave
Where We Are Located: This opportunity will work out of our administrative offices in Shoreview, MN.
Physical Demands:
- Sitting for extended periods of time
- Standing or walking for extended periods of time
- Alternating sitting and standing at will
- Lifting and Carrying objects
- Pushing and/or Pulling
- Reaching Overhead
- Reaching at or below shoulder level
- Keyboard typing
- Writing
- Kneeling
- Bending
- Climbing Stairs
- Professional Communication
- High Stress/High Acuity Tasks
- Organization
- Prioritization
- Task Management
- Maintain Confidentiality
- Positive Attitude/ Respectful Personality
- Integrity
Compliance/HIPAA
Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.
Employment Status Requirements:
Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.
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