Manager/Senior Manager

3 weeks ago

Miami, United States Hire Horatio CX Full time

Manager/Senior Manager - Strategy and Operations (Miami, FL)


About Horatio:

Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. The employee experience is, at its core, what makes Horatio… Horatio. We’re lucky to work with mission-driven clients, and we share in their passion. 

Horatio was founded in 2019 and maintains offices in the Dominican Republic, Colombia, and Miami. Today, we serve over 100 customers across sectors like social media, e-commerce, Fintech, and HealthTech, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.


Horatio has been recognized for its outstanding achievements and commitment to excellence in business process outsourcing. Most recently, in 2023, Horatio ranked No. 107 on Inc. Magazine's prestigious Inc. 5000 list, highlighting our rapid growth and solidifying our reputation as a leader in the industry. We know our people are our greatest asset. That’s why we offer every opportunity to grow personally and professionally. 


Who We're Looking For:

We are looking for a Manager/Senior Manager of Strategy and Operations who embodies exceptional leadership, strategic acumen, and a passion for delivering unparalleled value to our clientele. As a pivotal member of our team, you'll take a leading role in driving critical partnerships, cultivating operational excellence, and fostering a culture of high performance to exceed customer expectations. You’ll own and operate various workflows that support our primary clients, and you’ll be tasked with running projects from ideation to completion that push progress on the company’s highest priority goals.


What You'll Be Doing:

Client Relationship Management:

  • Report directly to the COO, overseeing our top 20 accounts and nurturing key client relationships.
  • Proactively engage with clients to understand their evolving needs, address challenges, and deliver tailored solutions.
  • Collaborate with internal teams to align service delivery with client objectives and ensure maximum satisfaction.


Strategic Planning:

  • Partner with the executive team to develop and execute strategic initiatives aligned with client and company goals.
  • Identify growth opportunities, optimize operational processes, and drive continuous improvement efforts.


Operational Excellence:

  • Oversee all operational aspects of client engagements, ensuring seamless service delivery and adherence to quality standards.
  • Drive cross-functional collaboration to streamline processes, enhance efficiency, and drive operational excellence.
  • Establish and maintain robust quality assurance measures to consistently meet and exceed client expectations.
  • Conduct regular service reviews, performance assessments, and implement corrective actions as necessary.
  • Serve as a primary point of contact for issue resolution, liaising with internal teams to address challenges promptly and implement preventive measures.


Team Leadership:

  • Lead, mentor, and inspire a high-performing client services team, fostering a culture of excellence, accountability, and continuous improvement.
  • Provide ongoing support, guidance, and professional development opportunities to team members.


Key Requirements:

  • 2-3+ years of experience in consulting / investment banking or related experience, demonstrating expertise in client relationship management and service delivery.
  • Exceptional communication, negotiation, and problem-solving skills, coupled with the ability to thrive in a fast-paced, client-centric environment. 
  • Highly data-driven and analytical. Can drive complex analyses and translate into key actionable insights and action 
  • Strategic and tactical; can easily move between the big picture and on the ground execution. 
  • Proficiency in process improvement, project management, and advanced analytics tools such as Excel, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.
  • Previous experience in BPO is advantageous.
  • Willingness to travel (25-50%) to visit clients and operational sites.
  • Bachelor’s degree or above in a relevant field.



In this role, you'll be expected to work out of our Miami office. We believe in fostering connections and celebrating achievements through occasional in-person gatherings. Join us in shaping the future of customer experiences at Horatio

  • Audit Manager

    3 weeks ago

    Miami, United States Tandym Group Full time

    A public accounting firm in Florida is actively seeking an experienced experienced Auditor to join their staff in a Manager and/or Senior Manager position. Responsibilities: The Audit Manager / Senior Manager will be responsible for: Preparing of financial statements with disclosures, applying most areas of GAAP as necessary Documenting, validating,...

  • Maintenance Manager

    3 weeks ago

    Miami, Florida, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Sunrise of Coral Gables Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place...

  • Tax Senior

    5 days ago

    Miami, United States Tandym group Full time

    A professional services firm in Florida is actively seeking an experienced Tax professional to join their staff as their new Tax Senior / Manager. In this role, the Tax Senior / Manager will be responsible for managing and coordinating tax compliance and advisory work for clients. Responsibilities The Tax Senior / Manager will: Review the Federal,...

  • Senior Revenue Manager

    4 weeks ago

    Miami, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Senior Sourcing Manager

    3 weeks ago

    Miami, United States Lennar Homes Full time

    Overview: The IT Senior Sourcing Manager reports to the Head of IT Strategic Sourcing and Vendor Management Office (SVMO). The IT Senior Sourcing Manager must have expertise in sourcing and contract negotiations for the Information Technology categories of Application Development, Ecommerce, Enterprise Software, Technical Consulting, Networking Hardware,...

  • Senior Revenue Manager

    6 days ago

    Miami, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Revenue Manager, Revenue, Manager, Business Analytics, Senior, Operations, Technology

  • Senior Account Manager

    3 weeks ago

    Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Marketing-Senior Manager

    4 days ago

    Miami, United States Verizon Communications, Inc. Full time

    Your goals are to reduce churn and drive service revenue growth for the base of customers on your given Value brand. You will do this by proactively identifying relevant plan, service and device recommendations and offers. You will design and execute Marketing, Manager, Senior, Leadership, Commercial, Business Services, Business

  • Senior Project Manager

    3 weeks ago

    Miami, United States KEITH Full time

    Senior Project Manager - Professional Civil Engineer Please make sure you read the following details carefully before making any applications. KEITH is seeking a Senior Project Manager - Professional Engineer to join our Miami, FL office to strengthen our growing firm. We are looking for positive individuals to fit our energetic culture. Knowledge of...

  • Senior Project Manager

    3 weeks ago

    Miami, United States Belmont Search Full time

    Job DescriptionJob DescriptionJob descriptionBelmont Search is working with a leading general construction contractor based in Miami, specializing in tenant interior projects. With a commitment to excellence and a track record of delivering high-quality construction solutions, we seek an experienced Senior Project ManagerPosition Overview:As the Senior...

  • Senior Finance Manager

    3 weeks ago

    Miami, United States BridgePrep Academy Full time

    Job Description Job Description Senior Finance Manager Description: The Senior Finance Manager will oversee functions critical to the campus’ success, including financial compliance, finance and business planning. Provide strategic finance and accounting direction. Develop and maintain multi-year financial forecasting, including annual staffing plans,...

  • Senior Project Manager

    4 weeks ago

    Miami, United States KEITH Full time

    Senior Project Manager - Professional Civil Engineer KEITH is seeking a Senior Project Manager - Professional Engineer to join our Miami, FL office to strengthen our growing firm. We are looking for positive individuals to fit our energetic culture. Knowledge of fundamental engineering processes, construction methods and permitting are required to carry-out...

  • Senior Project Manager

    4 weeks ago

    Miami, United States KEITH Full time

    Senior Project Manager - Professional Civil Engineer KEITH is seeking a Senior Project Manager - Professional Engineer to join our Miami, FL office to strengthen our growing firm. We are looking for positive individuals to fit our energetic culture. Knowledge of fundamental engineering processes, construction methods and permitting are required to carry-out...

  • Senior Finance Manager

    3 weeks ago

    Miami, United States Bridgeprep Academy, Inc. Full time

    Job DescriptionJob DescriptionSenior Finance Manager Description: The Senior Finance Manager will oversee functions critical to the campus’ success, including financial compliance, finance and business planning. Provide strategic finance and accounting direction. Develop and maintain multi-year financial forecasting, including annual staffing plans,...

  • Senior Relationship Manager

    3 weeks ago

    Miami, United States Avior Executive Search Full time

    Job DescriptionJob DescriptionOur is a UHNW Multi-Family office with offices in The Caribbean & Miami The role includes working closely with senior management and Investment Advisors and is responsible for acquiring and servicing high net worth clients in the targeted countries and regions through providing wealth structuring advice and offering clients the...

  • Senior Program Manager

    2 weeks ago

    Miami, United States Danaher Corporation Full time

    Wondering whats within Beckman Coulter Diagnostics? Take a closer look. At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team wher Program Manager, Hematology, Manager, Program, Senior, Project Management, Manufacturing

  • Revenue Management Senior Analyst II

    1 week ago

    Miami, United States Royal Caribbean Group Full time

    The Revenue Management Senior Analyst II will assist with the creation and implementation of RCI product strategic plans to maximize ticket revenues and utilization of stateroom inventory. This plan includes determining strategic pricing throughout t Senior Analyst, Management, Revenue, Analyst, Senior, Support, Technology

  • Senior Project Manager

    3 weeks ago

    Miami, United States OBM MIAMI INC Full time

    Job Description Job Description Senior Project Manager About OBMI OBMI are architects of storied places around the globe. Our specialty is excellence in design and planning that drives a constant reinvention of luxury in hospitality and ultra-high-end residences. We’re an internationally diverse team of imagineers who all believe that every place has a...

  • Senior Tax Manager

    4 weeks ago

    Miami, United States TBG | The Bachrach Group Full time

    Job Summary: As a Senior Tax Manager at a Global Company, you will spearhead our global tax strategy and ensure compliance with all relevant tax laws and regulations. Reporting directly to C-Suite Executives, you will lead a team of tax professionals and collaborate closely with internal stakeholders to optimize our tax position and mitigate risks. This role...

  • Senior Tax Manager

    3 weeks ago

    Miami, United States TBG | The Bachrach Group Full time

    Job Summary: As a Senior Tax Manager at a Global Company, you will spearhead our global tax strategy and ensure compliance with all relevant tax laws and regulations. Reporting directly to C-Suite Executives, you will lead a team of tax professionals and collaborate closely with internal stakeholders to optimize our tax position and mitigate risks. This role...