Technical Support Representative
2 weeks ago
Title: Technical Support Representative
Location: Sarasota, FL
Duration: Permanent Hire, Direct Placement
Schedule: 5 days onsite/week 8-4:30pm ET Mon-Fri
Pay Rate: 22-25/hr -- 45-52k
Required Skills and Experience
- 2+ years experience a customer service related field
- General working knowledge of ERP systems
- Experience with Customer Relationship Management (CRM) software and/or customer support ticketing systems
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Nice to Have Skills and Experience
- Bachelors degree in a Science or Engineering-related field
Job Description
Our client is looking for a Technical Support Representative to join their Product and applications group in Sarasota, FL. This team is a part of the larger marketing department and is responsible for supporting brand and its programs by providing accurate and timely product and application support to internal and external customers. This person will work closely with members of the Marketing, Sales, Quality and Operations teams to ensure that customer issues are solved and that Lovibond provides an excellent level of customer service and support. They will respond to incoming support requests(via phone, email, video call and web form), troubleshoot issues, track returns, and input customer questions/ concerns. Outside of those duties, they will also work closely with Development, Quality Management and Sales team to report feedback that is relevant to them. This role will be onsite in their Sarasota office 5 days a week working 8-4:30pmET. If this sounds like the role for you, apply today
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