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Bilingual Customer Service Rep

3 months ago

Atlanta, United States Rose International Full time

JOB TITLE: Customer Service Rep

JOB ID: 97923

DURATION: 2 months

HOURS: 8:30-5 | M-F

LOCATION: REMOTE – Candidates MUST live in California

Description:

Specific Duties:

1. Answer 50-70 Inbound Calls daily

2. Resolve Provider Inquiries

3. Provide Claims disposition

4. Provide Authorization status

5. Master internal department workflow processes

6. Ability to demonstrate Empathy/Compassion

Must have qualifications/experience:

1. Healthcare experience working within a call center environment

2. Claims knowledge

3. Eligibility

4. Risk - payment methodologies (FFS vs CAP)

5. Ability to attain quality call outcomes - provide 5 star service

6. Bilingual Spanish, Vietnamese, Farsi, Korean, Chinese preferred (any or all)

7. Dependable/Reliable/Punctual

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).